Senior Fraud Strategy Lead - Transactional, Hybrid/Remote

Role Summary

As an AVP on the Fraud Prevention Strategy team, this role will work on major business initiatives that contribute to Synchrony’s growth and productivity objectives. The position works directly with the business to meet its end‑to‑end analytical needs, collaborates with cross‑functional teams, and leverages state‑of‑the‑art tools such as SAS, Python, SAS Viya, and other analytics products. The role sets and drives transactional fraud loss mitigating strategies that align with the company’s vision of leveraging data and advanced analytics to improve customer experience and P&L performance.

Our Way of Working

Synchrony offers flexibility; you may work from home near one of our hubs or in one of our offices. You will need to commute to your nearest hub, whether virtual or physical, for in‑person engagements such as regular business or team meetings, training, and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based on partner obligations or preferences.

Essential Responsibilities

• Develop and support best‑in‑class analytic solutions for the Fraud Prevention Strategy team (Transactional Fraud).
• Design, implement, and optimize transaction monitoring strategies to improve fraud capture while minimizing customer friction and protecting approval rates.
• Identify, quantify, and communicate key fraud trends and emerging attack patterns using advanced analytics; partner with stakeholders to deploy mitigation strategies.
• Own end‑to‑end strategy lifecycle management, managing multiple projects and priorities independently.
• Establish and maintain strategy performance monitoring and reporting, delivering regular readouts to leadership.
• Execute champion/challenger testing and iterative tuning; document results and recommend rollouts or scale‑backs based on impact.
• Drive enhancements that differentiate fraud loss mitigation strategies across portfolio segments, leveraging unique risk and behavioral signals.
• Work with finance and PCM teams to ensure strategies drive the desired P&L impacts.
• Partner with Fraud Operations to align strategies to queue design, alert logic, and operating procedures; reduce manual review and improve decision quality.
• Respond to immediate fraud attacks, conduct post‑mortems, and implement durable controls.
• Support strategy governance, including change control, monitoring documentation, and audit readiness.
• Perform other duties and/or special projects as assigned.

Qualifications & Requirements

• Bachelor’s degree and minimum 4 years’ experience (or 8 years’ experience in lieu of a degree) in retail, business, or private label credit.
• Minimum 3 years’ experience in strategy development.
• Expert proficiency with SAS and/or SQL programming, especially for data extractions and quality.
• Ability to measure and optimize fraud strategies using performance metrics (capture/loss reduction, false positives, approval rate).
• Experience with large datasets and building analytical features/aggregations to identify fraud patterns.
• Experience with experimentation (e.g., A/B testing) and translating results into production changes.
• High proficiency with Excel.

Desired Characteristics

• Degree in Economics, Finance, Mathematics, Data Science, Computer Science, Analytics, or Statistics strongly preferred.
• Minimum 2 years of experience with operational and regulatory risk and governance.
• Strong communication skills and experience interacting at all levels within the organization.
• Ability to multitask in a fast‑paced environment.
• Demonstrated problem‑solving and critical‑thinking skills.
• International fraud or consumer finance experience advantageous.
• Experience with CDCI, RAMS, PDR, and CLBP2 database a plus.
• Proven ability to use data sources, warehouses, and database tools.
• Proven track record of managing and implementing projects on time and within budget.
• Experience with credit‑card transactional fraud strategy and authorization/decisioning concepts strongly preferred.

Compensation

Grade/Level: 10. Salary range: 100,000.00 – 170,000.00 USD annually. Eligible for an annual bonus based on individual and company performance. Salary adjustments are made according to market in CA, NY Metro, and Seattle.

Eligibility Requirements

• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to take a drug test, submit to a background investigation, and provide fingerprints as part of onboarding.
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected characteristic.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please let us know if you require accommodation to apply for this job or to perform the job.
• To discuss accommodations, contact Career Support at 1‑866‑301‑5627 (Monday–Friday, 8 am–5 pm CST).