Senior Manager Business Intelligence & Client Insights

Purpose This role sits within a cross‑functional product team building next‑generation digital cash management experiences. The Sr. Manager will act as the business‑side analytics lead, combining deep domain knowledge in transaction banking with hands‑on data expertise to drive product decisions, client experience improvements, and commercial outcomes.

The individual will partner closely with Product, Technology, Sales, and Operations to translate data into clear insights that shape roadmap prioritization, improve client journeys, and accelerate digital adoption. Key Responsibilities Business Intelligence & Product Insights Leverage transactional, behavioral, and client data to identify trends, usage patterns, and opportunities to improve digital channel performance. Translate complex data into actionable insights that inform product roadmap, enhance client experience, and drive revenue growth.

Define and standardize KPIs across digital cash management channels, establishing a single source of truth through consistent dashboards and reporting. Act as a strategic analytics partner to Product Owners, embedding data‑driven decision making into day‑to‑day product management. Client & Journey Analytics Analyze end‑to‑end client journeys (onboarding, servicing, payments, reporting) to identify friction points and optimize digital experiences.

Evaluate client behavior, adoption trends, and engagement patterns to support digital channel usage and improve retention. Measure and quantify the impact of new features, releases, and experience enhancements through usage, adoption, and satisfaction metrics. Client Migration Support Partner with Channel Product teams to define client eligibility based on platform capabilities and roadmap alignment.

Collaborate with channel and segment teams to support data‑driven client migration strategies, including wave planning and prioritization. Track and analyze migration progress, adoption, and client outcomes to continuously refine migration approach and improve success rates. Accountability Data‑Driven Product Decisions – ensuring product roadmaps and priorities are informed by clear, reliable data and measurable insights.

Single Version of Truth for Performance – establishing and maintaining consistent KPIs, definitions, and dashboards across all digital channels. Client Experience Improvements – identifying and quantifying client pain points and driving measurable improvements in adoption, engagement, and satisfaction. Commercial Impact – delivering insights that contribute to revenue growth, increased digital adoption, and improved client retention.

Analytics Execution (Hands‑On) – personally leading and executing analysis, owning delivery from data extraction through insight generation. Adoption & Migration Outcomes – supporting successful platform adoption and migrations through data tracking, insights, and course correction. Stakeholder Influence – enabling leadership teams to make faster, better decisions through clear, business‑focused storytelling of data.

Strong experience in transaction banking, cash management, and digital channels. Hands‑on expertise in data analysis, visualization, and storytelling. Proven ability to operate in product‑led, agile environments.

Strong business acumen with ability to connect data to client and commercial outcomes. Education & Experience Bachelor’s or postgraduate degree preferred in business, management, computer science, or engineering, with a strong foundation in financial and technology concepts. 7+ years of experience in Cash Management and Payments, including knowledge of the payments landscape, regulatory environment, and digital banking platforms. Strong commercial and analytical acumen, including data‑driven decision making, performance management, deal structuring, and the ability to drive revenue growth, cost efficiency, and risk mitigation.

Exceptional communication, negotiation, and stakeholder management skills, with the ability to influence across Product, Technology, Operations, and regional teams; Spanish language proficiency preferred. Working Conditions Standard hybrid office environment (minimum 3 days in office, subject to change) with extensive use of computers. Environment is high pressure, complex, fast‑paced with changing priorities.

Review and development of complex materials and information. Aggressive deadlines and unplanned operating problems are expected at this level. Regular internal, external and cross‑functional meetings.

Travel will likely be required across the Americas (Canada, USA, Mexico, Caribbean & South America); usually planned. Location(s) Canada : Ontario : Toronto Equal Employment Opportunity Scotiabank is committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Candidates must apply online. We thank all applicants for their interest; however, only selected candidates will be contacted. #J-18808-Ljbffr