Senior Operations Engineer( Networks)

Your new company

Your CompanyOur client is one of the UK's leading communications providers, delivering connectivity and technology solutions to consumers, businesses, and the public sector. With a strong focus on innovation, AI-driven transformation, and customer excellence, our client is committed to simplifying operations and building the networks of the future.Joining this organization means being part of a purpose-driven organisation that connects for good, supporting customers, communities, and businesses while shaping the future of digital infrastructure.

Your RoleAs a Senior Networks Operations Engineer, you will take ownership of the technical health and performance of live managed services, ensuring stability, security, and continuous improvement across complex customer environments.

You will act as the key technical point of contact during the service lifecycle, working closely with customers, internal teams, and third-party suppliers to manage incidents, assess in-life changes, and drive service optimisation.

Key responsibilities include:Owning end-to-end service performance and ensuring customer outcomes are protectedLeading complex incidents through to resolution, coordinating cross-functional teamsAssessing technical changes, risk, and impact, and communicating clearly to stakeholdersDriving improvements in resilience, performance, and service qualityManaging technical estate risks including capacity, vulnerabilities, and end-of-lifeBuilding strong relationships with customers and partners, influencing through technical expertiseWhat You Need to Succeed

To be successful in this role, you will bring a strong blend of technical expertise, operational leadership, and stakeholder engagement:Proven experience supporting 24/7 managed services environments across networking technologiesStrong incident management and operational leadership capabilityDeep understanding of end-to-end service architecture and dependenciesAbility to assess risk and make informed technical governance decisionsExperience working with multiple suppliers and third-party vendorsStrong communication and stakeholder management skillsEssential:Professional/Specialist level technical accreditation (or equivalent)Knowledge of ITIL practicesEligibility to obtain required security clearances (SC, NPPV, etc.)Desirable:Experience with technologies such as Cisco, Aruba, Juniper, Fortinet, AWS, Azure, Nutanix or similarExposure to automation, monitoring, and observability toolingWhat You Will Get in ReturnIn return, you will join a market-leading organisation where your expertise directly impacts large-scale, business-critical services.Opportunity to work on complex, high-impact customer environmentsExposure to cutting-edge networking and cloud technologiesA collaborative and supportive culture focused on continuous improvementClear career progression within a large, forward-thinking organisationCompetitive salary and benefits package

What you need to do now

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