Senior Product Manager - Digital Experience

• Full-time
• Department: Information Technology
• Compensation: USD 140,000 - USD 160,000 - yearly

Company Description

Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible petownersbudget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Job Description

We are seeking aSeniorProduct Manager (SPM)to lead the strategy, development, and optimization of ourDigitalwebplatforms. We're looking to bring on a strategic, mobile first thinker with a bias for action.

This role sits at the intersection ofproduct strategy, engineering, and customer experience, owning the end-to-end product lifecycle—from vision and roadmap through delivery and continuous improvement. TheSPM will translate business and customer needs into scalable, secure, and high-performing digital experiences across web channels.

This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule, working from our casual, pet-friendly office at least 3 days a week.

Responsibilities

• Define the product vision, strategy, and roadmap fortheeCommerce platform (browse, cart, checkout, payments,post-enrollment)
• Balance customer experience, business goals, and technical feasibility in prioritization decisions
• Work closely withstakeholdersto identify opportunities to improve conversionand retention

Customer Experience & Features

• Work closely with thestakeholdersto design and evolve key customer journeys acrosstheweb:
• Search anddiscovery
• Quote andconversion
• Checkout andpayment
• Accountmanagement
• Insuranceclaim submission

Product Ownership

• Work with businessand technologyleaders tocapture business requirements.Translate business requirements into detailedproductspecifications, user stories, and acceptance criteria
• Partner with engineering to make informed trade-offs on architecture, scalability, and performance
• Manageintegrations across systems (payments, identity, CRM, third-party services, other internal systems)
• Ensure reliability, security, and compliance of account and transaction flows

Execution & Delivery

• Lead cross-functional collaboration acrossUX,engineering, QA, marketing, and operations
• Work with business leaders to prioritize the backlog
• Accountable forbacklog, sprint planning, andforall team ceremonies
• Deliver features on time with high quality and measurable outcomes

Data, Metrics & Optimization

• Define and trackkey businessKPIs, and prioritize and drive improvements
• Ongoing support of delivered features with continuous optimizations and improvement of quality metricsPartner withgrowth and retentionteamsto supportexperimentation (A/B testing) and analytics to drive continuous improvement
• Monitor product performance and identify areas for optimizationand generate reports to stakeholders

Stakeholder Management

• Align stakeholders across business and technologyteams
• Communicate roadmap, priorities, and progress to executive leadershipand stakeholders
• Act as the voice of the customer and the business withintechnologyteams
• Partner with Engineering and IT leadership on team health, velocity, qualityand performance metrics

Qualifications

• Bachelor’s degree inBusiness, Marketing, Information Systems, or equivalent experience.
• 5+ years ofdemonstratedproduct management experiencein a fast-paced technology industry
• Experience working in highly regulatedtechnologyindustries
• Familiarity withcloud platforms (AWS, Azure, or GCP)
• Experience with customer identity platforms (OAuth, SSO, CIAM)
• Experience with SOX Compliance
• Strong analytical skills with SQL, analytics tools, or experimentation platforms

Skills

• Demonstrated ability to translate complexbusinessconcepts into clearfunctional and non-functional requirements
• Demonstrated experience in stakeholder management and communication.
• Ability to collaborate effectively with technical partners.
• Strong understanding of APIs, microservices, and system integrations as well as identity and account management systems and payment processing and checkout flows
• Deep experienceworking inAgile/Scrum environments
• Background in subscription models or recurring billing
• Experiencewith native mobile development environments (Swift, Kotlin) or close collaboration with mobile engineering teams

Compensation

• The pay range for this position is $140,000 - $160,000, on a full-time schedule.
• Along with base salary, Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

Trupanion is an equal‑opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

#J-18808-Ljbffr