Senior Software Engineer – Production Engineering

Overview

One Identity's OneLogin team is seekingSenior Software Engineerswho operate with high ownership, strong technical judgment, and a bias for action. These roles are designed for engineers who identify and solve problems proactively — not just execute assigned work.Senior Engineers at OneLogin are expected to operate as T-shaped engineers: deep in a primary domain while remaining capable across the stack (backend, APIs, cloud, and operations). You will play a key role in maintaining product velocity, improving system reliability, and reducing operational burden.This is a hands‑on role that includes on‑call responsibilities and requires a strong commitment to modern engineering practices, including AI‑augmented development.

We are looking for engineers who take full ownership — design, build, test, deploy, and operate — rather than handing work off between silos.In this role, you will focus on improving production operability and reliability by debugging complex issues, strengthening observability, and eliminating recurring problems at the source.Responsibilities

Own production operability by debugging complex issues, improving system visibility, and eliminating recurring problems at the sourceOwn production health for services — from detection through resolution to preventionImprove mean time to detect (MTTD), mean time to resolve (MTTR), and recurrence rates for issuesIdentify systemic issues and eliminate recurring problems through code fixes, architecture improvements, and better operational toolingImprove observability across services — logs, metrics, and alerting — for faster diagnosis and resolutionDesign and improve debugging workflows, runbooks, and internal tooling for engineersReduce operational burden by making systems easier to understand, operate, and troubleshootPartner closely with product teams to feed production learnings back into design and developmentReduce support and incident load by addressing root causes and improving system design, not just resolving individual issuesIdeal Experience:Strong production debugging experience in distributed systemsExperience troubleshooting complex, customer-impacting issues under real-world conditionsDeep familiarity with observability tools (Datadog or similar — logs, metrics, APM, tracing)Experience improving operational workflows (runbooks, incident response, debugging tooling)Ability to identify patterns across incidents and drive systemic fixes, not just one‑off resolutionsExperience working across service boundaries (APIs, databases, infrastructure) to diagnose issuesExperience using AI tools to analyze logs, incidents, and system behavior at scale to accelerate debugging and root cause identificationStrong intuition for system behavior, failure modes, and performance bottlenecksQualifications

Software Engineering4+ years of software engineering experience with ownership of production systems, reliability, or operational improvementsStrong backend development experience (Ruby, Node.js, or similar)Solid understanding of REST APIs, service contracts, and software design principlesExperience working across backend services, APIs, and production systemsCloud & Production SystemsExperience building and operating services in AWS or similar cloud environments.Good understanding of distributed systems, cloud-native architecture, and CI/CD.Experience with observability, production debugging, and incident response.On‑Call & ReliabilityWillingness to participate in a mandatory 24/7 on‑call rotation.Experience responding to production incidents and contributing to reliability improvements.AI‑Assisted DevelopmentExperience using, or strong interest in, AI‑powered development tools (e.g., GitHub Copilot, ChatGPT, Cursor).Ability to evaluate and refine AI‑generated code.Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses.

Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics.

One Identity encourages applicants of all ages.#J-18808-Ljbffr