Senior Treasury Customer Success Manager

Join Ripple as a Senior Customer Success Manager dedicated to treasury solutions. Contribute to enterprise value realization and enjoy exceptional career advancement opportunities.As part of Ripple’s Global Customer Success Team, you will oversee critical engagements for enterprise treasury clients. This role focuses on ensuring clients achieve their financial objectives through effective engagement and innovative use of Ripple’s treasury solutions.

Your leadership will drive retention and advocacy among key accounts while fostering valuable relationships within treasury teams.Key Responsibilities:

• Build relationships with treasury executives to ensure product adoption
• Guide enterprise customers through critical milestones to success
• Develop tailored Value Achievement Plans focused on business outcomes
• Automate customer lifecycle engagements and maintain user engagement
• Collaborate with internal teams to enhance customer experiencesRequirements:
• 7+ years in account management or customer success
• Deep understanding of treasury operations and fintech
• Proficient in stakeholder engagement and organizational navigation
• Exceptional verbal and written communication skills
• Strong project management experience driving measurable valueBring your expertise in customer success to enrich enterprise treasury experiences at Ripple.

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