Service Charge Account Manager

SERVICE CHARGE ACCOUNTS MANAGERTrinity Estates • £Competitive, aligned to experience • Hybrid (Hemel Hempstead or Manchester)ROLE OVERVIEWWe need a Service Charge Accounts Manager who can lead a high-performing accounting team and take ownership of service charge financial delivery across a complex residential portfolio.This role combines technical accounting expertise with leadership, operational control and continuous improvement. You'll ensure service charge accounts are delivered accurately, compliantly and on time while building a culture focused on accountability, client service and commercial awareness.You'll be trusted to improve standards, challenge existing processes and create a more efficient and scalable operation.ROLE EXPECTATIONSThis is a fast-paced leadership role that requires strong organisation, sound judgement and confidence managing both people and process.You will need to balance delivery, quality, compliance and stakeholder expectations while maintaining excellent service standards across the function.You will be expected to lead from the front, identify opportunities to improve performance and build a team that consistently delivers high-quality outcomes.WHAT SUCCESS LOOKS LIKEYou'll be successful in this role if:Service charge accounts are delivered accurately and within agreed deadlinesClients receive a professional, responsive and commercially focused serviceTeam performance consistently meets operational and financial targetsReporting supports clear decision-making and business performanceProcesses become more efficient, scalable and sustainableStakeholders trust the quality and consistency of deliveryHOW YOU'LL SPEND MOST OF YOUR TIMEMost weeks, you'll be:Leading and developing a team of Service Charge AccountantsManaging service charge account production and delivery deadlinesReviewing financial reporting and maintaining robust controlsSupporting statutory accounts and related financial requirementsManaging client, auditor and stakeholder relationshipsMonitoring team performance, KPIs and workload planningDriving process improvement, standardisation and automation opportunitiesSupporting issue resolution and continuous service enhancementYou'll work in a hybrid environment from either Hemel Hempstead or Manchester, with office attendance following successful probation and occasional travel for meetings where required.WHO THIS ROLE IS FORThis role suits someone who:Has strong experience within service charge accounting or residential property financeHas successfully managed and developed teamsIs technically strong but equally comfortable leading peopleUnderstands service delivery, governance and financial controlsCommunicates confidently with clients and senior stakeholdersEnjoys improving processes and raising standardsEXPERIENCE THAT HELPSMinimum 5 years' experience within accountancy or financeExperience within service charge accounting, residential property management or professional practice preferredExperience preparing, reviewing or overseeing service charge accounts and financial reportingStrong understanding of accounting principles and financial controlsKnowledge of Landlord and Tenant legislation and residential property sector best practiceExperience working with auditors, clients and operational stakeholdersACCA, CIMA, ACA, equivalent qualification or qualified by experience (QBE)WHAT WE OFFERCompetitive salary, aligned to experienceCompany car or car allowance for field-based roles24 days holiday plus bank holidays.Pension schemeVitality private healthcarePerkbox membership with discounts across retail, travel and entertainmentFully funded training and professional development, including paid study leaveEmployee referral schemeAnnual salary reviewFree eye tests and Cycle to Work schemeLong service awardSupport for Army Reserve trainingABOUT TRINITY ESTATESTrinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.HOW WE HIREInitial conversation with our talent teamInterview focused on experience, judgement and approachWe aim to complete the process within two to three weeks and communicate clearly throughout.INTERESTED?Apply with your CV.All applicants must be eligible to live and work in the UK.

Documentary evidence of eligibility will be required.