Service Delivery Manager Associate

Our Exciting Opportunity

Are you a recent graduate looking to start your career in telecommunications and customer operations? Join Ericsson's Customer Support team and gain hands‑on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.

You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

Key Responsibilities

• Support the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow‑up activities
• Help track service delivery activities and action items
• Learn how Service Level Agreements (SLAs) and customer contracts work
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Learn Ericsson's tools, processes, and ways of working

Qualifications

• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
• Strong communication and interpersonal skills
• A customer‑focused mindset
• Curiosity and willingness to learn
• Good problem-solving and organizational skills
• Ability to work collaboratively in a team environment
• Fluency in English, both written and spoken
• Polish (nice to have)

Benefits

• A regular indefinite‑term contract of employment
• Free private medical care (Medicover medical centre)
• Life insurance (Uniqa group)
• Cafeteria payment system – Pluxee platform: MultiSport or OK System cards
• Possibility to work from home (frequency is agreed with your supervisor)
• Support from more experienced SDMs
• Gaining knowledge and experience in an international environment
• Planned implementation and training program

Location: Poland (PL) – Warszawa

Ericsson is proud to be an Equal Opportunity Employer.