Solution Product Manager / Pre-sales Solution Engineer (Acquiring & Payments)

Solution Product Manager / Pre-sales Solution Engineer (Acquiring & Payments)

Location: Singapore/Malaysia/Shenzhen / Shanghai / Hong Kong

Role OverviewThe Solution Product Manager serves as a key bridge between Business Development (BD) and Product/Engineering teams, owning the end-to-end design and delivery of payment and acquiring solutions from pre-sales through go-live.You will help banks, brands, and fintech partners rapidly integrate our payment capabilities—including card payments, e-wallets, QR payments, bank transfers, and Buy Now Pay Later (BNPL)—ensuring solutions are commercially viable, technically feasible, compliant, and scalable, while improving payment conversion rates and user experience.

Key ResponsibilitiesPre-sales & Solution DesignPartner with BD teams during commercial discussions to understand clients’ business models and payment use cases;Translate client requirements into standardised acquiring and payment solutions (API / SDK / Portal / White-label);Prepare Partner Solution Documents, including: Functional scope Data flows Payment journeys KYC / settlement structures Compliance considerationsEvaluate feasibility and impact of customised requirements, clearly defining product boundaries.

Integration & Go-Live DeliveryAct as the primary product and technical point of contact for clients;Coordinate closely with internal Product, Engineering, Settlement, and Risk teams;Produce delivery artefacts such as: Integration Guides UAT Checklists Go-live PlansTrack client integration, testing, and go-live progress to ensure delivery quality;Capture best practices and convert delivery experience into reusable templates and internal knowledge.

Product Standardisation & Feedback LoopConsolidate common client requirements and drive productisation;Continuously improve standard APIs, SDKs, and solution templates;Contribute to enhancements of the Developer Portal and Sandbox, improving integration experience.

Internal Collaboration & Knowledge ManagementEstablish structured handover mechanisms across BD, Implementation, and Support teams;Maintain solution FAQs and internal knowledge bases;Provide regular product and technical training to BD and Partner Success teams.

RequirementsBasic QualificationsBachelor’s degree or above in Computer Science, Information Systems, FinTech, Payments, or related fields preferred;5+ years of experience in Product Management, Solution Architecture, or Technical Consulting;Hands-on knowledge in at least one of the following domains: Acquiring / Payment Processing / Clearing & Settlement / FX Card payments, e-wallets, QR payments, BNPL Banking-as-a-Service (BaaS) or Fintech API platformsAbility to read and write API documentation;Strong cross-functional communication skills;Fluent written and spoken English and Mandarin.

Nice to HaveExperience working with banks, payment institutions, or card schemes (Visa/Mastercard);Familiarity with ISO8583, PCI-DSS, KYC/KYB standards;Experience managing UAT and delivery projects;Experience collaborating with multi-country or distributed teams.

Role AttributesAble to switch fluently between business language and technical language;Strong at abstracting customised requirements into scalable, standardised product capabilities;Highly structured thinker with clear documentation and communication skills;Strong sense of ownership, capable of independently driving multi-party delivery;Passionate about building and productising payments and acquiring infrastructure.