Solutions Engineer

Solutions Engineer

Who we’re looking for:

We’re looking for a technical, customer‑facing engineer to join our Sales & Solutions Engineering team — the technical backbone of our sales process and the hands‑on force behind successful implementations, from the first technical conversation through steady‑state deployment. This role blends deal‑cycle technical ownership with post‑sales implementation and support: you’ll be judged on deal outcomes alongside your Account Executive, and on how smoothly customers land and run on BigID afterward. This isn’t a “talk about the product” role — you’ll personally build, configure, troubleshoot, and improve BigID in customer environments, both during the sales cycle and long after close.

Pre‑sales / deal cycle

• Partner directly with Account Executives across the full sales cycle: discovery, qualification, and technical strategy for each opportunity
• Deliver tailored product demos to technical and executive stakeholders, adapting on the fly to what the prospect actually cares about
• Design, build, and run hands‑on POCs/POVs in prospect environments: real data, real integrations, real results, not slideware
• Own responses to RFPs/RFIs and security/technical questionnaires
• Handle technical objections and competitive positioning in real time, in front of the customer

Post‑sales implementation & ongoing delivery

• Lead hands‑on technical implementation for new deployments — you’re the one in the environment doing the setup, not just handing over documentation
• Own environment provisioning, integration configuration, and data source connections for new customers
• Validate deployments against what was promised during the sales cycle, so what was sold is what gets delivered
• Be the technical face of the customer’s first weeks with BigID — the point where trust either solidifies or breaks
• Smoothly transition stabilized accounts to ongoing Customer Success/Support, with clean documentation of what was built and why

Support, troubleshooting & product improvement

• Troubleshoot complex software modules based on written and verbal issue reports from technical support, sales, account managers, and customers directly
• Own internal and external customer calls, providing technical insight into reported issues and delivering fixes or workarounds to resolve field problems
• Design and configure integrations with customer systems (APIs, authentication protocols, data pipelines) throughout the customer lifecycle, not just at kickoff
• Develop and modify modules to implement workarounds for issues or as professional services enhancements
• Write and maintain scripts/tools to automate repetitive implementation, deployment, or diagnostic tasks
• Play a key role in feature design activities, developing deep expertise in product functionality, and partner with QA and development teams to recommend and validate resolutions
• Contribute to technical support training, including compiling materials and delivering sessions to other tiers

What you’ll bring

• Strong troubleshooting skills and a methodical, structured approach to problem‑solving
• Hands‑on experience leading or supporting technical implementations/deployments, not just post‑deployment support
• Prior experience working directly with customers, including on‑site visits
• Excellent written and verbal communication skills, with strong teamwork abilities and the ability to manage multiple high‑priority issues at once
• Demonstrated experience writing production code in Python and Java
• Experience with databases, particularly MongoDB
• Working knowledge of networking protocols and technologies (HTTP, SSL, TCP/IP, DNS, network components)
• Experience with REST APIs and integration development (authentication flows such as OAuth/SAML, webhooks, data mapping)
• Experience with Kubernetes and other container orchestration technologies
• Familiarity with cloud platforms (AWS, Azure, or GCP) and basic infrastructure concepts
• Hands‑on experience with Linux environments, including installation, network configuration, and bash/shell scripting
• Experience with CI/CD pipelines and version control (Git) in a commercial development environment
• Experience in a commercial development environment, with familiarity with formal QA processes, development best practices, scheduling, defect tracking, and build environments
• IT experience in large organizations — a plus

Must be able to exercise independent judgment with little or no oversight.

BigID is an E‑Verify Participant.