Sr. Director, Application Development & Quality Assurance

What You’ll Be Doing

As the Senior Director, Application Development & QA for ASG, you will be a hands‑on, strategic leader responsible for driving innovation and operational excellence in payment technologies. You will oversee the development and quality assurance lifecycles for the GPS product suite, ensuring solutions meet the needs of both internal and global external clients. This role requires deep expertise in payment systems, a strong grasp of emerging technologies, and the ability to align application services with CIBC’s business objectives.

You will lead and inspire a team of 50+ developers and testers, manage complex systems, and provide technology consultation to diverse stakeholders. Your leadership will help shape solution designs, system strategies, and process improvements that deliver high‑quality, cost‑effective IT software development lifecycles in support of ASG’s Payments business.

How You’ll Succeed

• Strategic Leadership & Execution - Develop and execute multi‑year roadmaps for application development and QA, aligning with ASG and CIBC’s strategic priorities. Oversee delivery of new software across all lines of the GPS payments portfolio, ensuring compliance with policies, standards, and controls. Drive innovation by staying current with payment processing trends and global standards, applying best practices to maintain a competitive edge.
• Stakeholder & Relationship Management - Build and maintain strong relationships with business partners, executive sponsors, technology teams, and external vendors. Influence client and business priorities, mentor executive sponsors, and collaborate across the organization to ensure strategic alignment and flawless execution. Provide sophisticated analysis and recommendations to senior management and executives.
• Performance & People Management - Manage team performance through fair and accurate feedback, obstacle removal, and clear alignment of expectations with business priorities. Champion CIBC’s mission, vision, and values, fostering a positive work environment and role‑modeling effective leadership. Hire, develop, and motivate staff, providing opportunities for growth and development.
• Operational Excellence & Compliance - Ensure application services are stable, available, and deliver strong ROI. Oversee budget management, audit compliance, risk management, and information security for application services. Recommend process modifications to enhance operational efficiency and effectiveness.

Who You Are

• You bring deep expertise in payment technologies, application development, and QA processes.
• You have a proven track record of managing large teams (50+) and complex systems, and significant budgets ($10M+).
• You excel at building relationships, influencing decisions, and driving outcomes in a matrixed organization.
• You are skilled in risk management – business case justification and strategic planning.
• You are a strong communicator – both written and verbal, and can present clear recommendations to executives.
• You are passionate about innovation – technology trends and delivering exceptional client experiences.
• Values matter to you – you bring your real self to work and live our values of trust, teamwork, and accountability.

What CIBC Offers

• Competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions.

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected].
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You must be legally eligible to work at the location(s) specified above and, where applicable, have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto – 161 Bay St., 4th

Employment Type

Regular

Weekly Hours

37.5

Skills

Application Development, Coaching, Decision Making, Enterprise Technologies, Leadership, Long Term Planning, People Management, Project Management, Stakeholder Management, Technical Architecture