Starlink Account Manager (State & Local Government) (Hiring Immediately)

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SpaceX was founded under the belief that a future where humanity explores the stars is fundamentally more exciting than one where we do not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ACCOUNT MANAGER (STATE & LOCAL GOVERNMENT)

Starlink, our revolutionary satellite constellation, is delivering low‑latency broadband internet around the world. As a leader on the Starlink Enterprise Accounts team, you will develop and manage a team responsible for delighting Starlink enterprise customers at scale. Your team will manage enterprise contracts to rapidly drive revenue realization, working closely with counterparts across Starlink in a scalable and collaborative manner. A key challenge will be driving a culture that maximizes customer happiness while minimizing hands‑on time for the team.

The Enterprise Account Management team serves as the point of contact for customers from contract signature through successful activation, ensuring all contract terms are fulfilled and identifying new opportunities to generate business. You will help ensure the commitments we make are ones we can successfully execute on.

In the past year, the Starlink team has signed contracts with enterprise customers that deploy high‑speed internet at unprecedented pace and use cases. We have designed the product to be self‑service, and we need to evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing human‑in‑the‑loop.

Our ideal candidate is a self‑starter with a passion for making customers deliriously happy, building excellent teams, and managing complex cross‑functional projects.

Responsibilities

Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long‑term retention/growth of the relationship and revenue) with emphasis on:

Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retaining and growing the value of accounts

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high‑impact commercial decision‑making within the vertical and region in partnership with other teams

Autonomously identify, design, and lead implementation of new processes and system improvements that will accelerate growth for customers or enable the internal team to scale rapidly

Basic Qualifications

Bachelor’s degree; OR high‑school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience

3+ years of experience in account management, customer success, or business operations

1+ years of experience working with government customers

Preferred Skills And Experience

3+ years of experience working with customers to support a technical product/service

3+ years working with State & Local / Local & Regional government customers

Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications, and/or supply chain

Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

Experience building long‑term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful

Ability to negotiate successfully, especially after a contract is signed

Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

Additional Requirements

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Must be willing to travel to other SpaceX offices and customer locations as needed

Pay Range COMPENSATION AND BENEFITS:

Account Manager: $110,000.00 – $150,000.00 per year

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on job‑related knowledge, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long‑term incentives (company stock, stock options, or long‑term cash awards), discretionary bonuses, and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, a 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. 1157, or (iv) asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s affirmative action plan for veterans and individuals with disabilities, or who require reasonable accommodation to the application/interview process should reach out to [email protected].

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