Store Manager

Store Manager

Manchester, UK | Retail Stores | Permanent | Full‑Time | On‑site

Born in 1971, Mulberry’s roots lie in Somerset, England. For more than fifty years, the brand has been recognised internationally for quality and design, capturing the Mulberry Spirit. Sustainability has been part of Mulberry’s ethos since the beginning; in 2024 we proudly achieved B Corp Certification.

Today we are a global brand, yet our values remain the same – we are committed to improving our impact on people and the planet. We believe in people who are honest, dynamic, and community‑spirited. If these values resonate with you, we would love you to join our team.

As a Store Leader at Mulberry you will lead your store and your team to succeed. You must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. You should strive to be an expert in your field and be excited to play your part in our “Back to the Mulberry Spirit” strategy.

Responsibilities

• Create a high‑performing team where diversity is celebrated, and every individual feels valued, respected, and included; champion equity, empathy, and understanding in all interactions.
• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback, give praise, share successes, coach, and challenge.
• Nurture a welcoming and fun environment for customers and team.
• Deliver an engaging and memorable customer experience and inspire the team to do the same.
• Be culturally connected, understand how Mulberry fits into the fabric of life and art, and use this to excite customers.
• Develop and maintain key customer relationships using in‑store CRM tools to support you and your team.
• Continuously demonstrate a commitment to driving your business.
• Influence and develop a network around you to help deliver goals and accelerate store growth.
• Demonstrate expert market awareness and use analysis to maximise trading opportunities.
• Lead and deliver operational excellence while showing respect and consideration for people, product, and environment.
• Embodies Mulberry’s values by being honest, dynamic, and community‑spirited.
• Support Mulberry to deliver an inclusive culture, behaving open‑mindedly and respectfully towards others.
• Feel inspired to work for a B Corp‑certified business, incorporating environmentally and socially responsible practices into your work.

Desired Profile

• Experienced leader (preferably within fashion, but not essential).
• In love with fashion.
• Competitive basic salary.
• Bonus.
• Product allowance.
• Enviable staff discount and exclusive access to staff sales.
• Extra day off for your birthday.
• Pension contributions & life assurance.
• Training and development opportunities.
• 2 paid volunteering days per year.