Strategic AI Services Sales Leader

Roles and Responsibilities

Services Sales Solutions Leads (SSSLs) are critical strategic thought leaders who empower Public Sector customers to transform into Agentic AI Enterprises. Your primary responsibility is to help clients understand the “why” before the “how,” partnering with executive stakeholders to design customized strategic roadmaps and business cases that unlock the full potential of AI. SSSLs drive the pre‑sales motion by providing dedicated deal support to a pod of 1–5 sellers, prioritizing high‑impact sales enablement and pipeline conversion.

• Strategic Customer Advisory & Engagement Shaping
  • Act as a trusted advisor to executive‑level customers, developing narratives that articulate the execution plan and timeline of the transformation program.
  • Prescriptively shape large, complex, and transformational engagements, moving beyond stated requirements to recommend the right path for customer success.
  • Ensure business value is defined and realized by translating executive‑level customer objectives into clear, executable implementation plans.
  • Uncover and articulate future opportunities to drive sustained customer value and Salesforce expansion.
  • Conduct and execute strategic Phase 0 engagements for critical opportunities and complex or at‑risk accounts to accelerate pipeline velocity and protect customer investments.
• Cross‑Functional Collaboration & Deal Strategy
  • Partner closely with Account Partners to structure the deal’s financial strategy and implementation roadmap, and co‑present the value and strategic outcomes directly to the client.
  • Partner with Services Sales Solution Architects, Business Strategists and other relevant roles on comprehensive pre‑sales discovery workshops, engaging functional stakeholders to understand the complete business challenge and desired outcomes.
  • Serve as the strategic connective tissue between Sales, Architecture and Leadership, actively run cross‑functional “Deal Clinics” to stress‑test strategies and reduce late‑stage stalled deals.
  • Build reusable, scalable pre‑sales tools, methodologies and customer stories that enable Account Partners to effectively self‑serve.
• Setup Customers For Success
  • Contribute to high client satisfaction by ensuring the solutions you shape are set up for delivery success and align tightly with customer objectives.
  • Define customer objectives, mitigate delivery risks, and actively apply a disciplined Go/No‑Go process to ensure we enter the right deals the right way.
  • Adopt an AI‑first framework and integrate AI‑powered tools to scale velocity and quality.
• Key Performance Indicators & Success Metrics
  • Measure success by direct contribution toward regional revenue targets, tracking pipeline generation and deal‑win ratios accelerated through strategic pre‑sales engagements.
  • Maintain strong satisfaction metrics driven by structured Account Partner feedback loops.
  • Lead the organization’s “Innovation‑First” approach by operationalizing AI tooling and leading customers toward Agentic Enterprises.
  • Document high‑fidelity, externally approved transformation stories to secure industry awards and elevate Salesforce’s brand.

Required Qualifications

• Minimum 10 years of experience delivering enterprise‑level consulting services, with 7 years focused on the Salesforce platform.
• 7 years of deep enterprise‑level project or program leadership (SaaS preferred), used to inform accurate scoping and estimation.
• Demonstrable experience leading end‑to‑end discovery, solutioning, estimating and SOW‑creation for multi‑cloud, transformational programs.
• Active involvement in supporting the sale of professional services, including proposal development and presentations to C‑level executives.
• Experience leading strategic scoping, proposal development, RFP responses and executive‑level presentations.
• Deep technical and/or functional proficiency in the Salesforce platform and its solutions.
• Strong written and verbal communication skills and proven ability to build advisory relationships with executives.
• Demonstrated facilitation skills in influencing group audiences and leading complex solutioning workshops.
• Excellent analytical, problem‑solving and conflict‑resolution skills, adept at mediating conflict and fostering a healthy dialogue.
• Business acumen with a delivery‑informed mindset and ability to translate ambiguous business requirements into scoped solutions.
• Commercial acumen, including deal architecture, pricing levers, discounting and lead commercial negotiations to maximize profitability.
• Proven ability to lead and mentor cross‑functional teams and individuals, exercising discretion and latitude in reaching critical goals.
• Will travel as required and varies based on client needs.
• Degree or equivalent experience (e.g., military, volunteer, work experience).

Compensation and Benefits

Base salary range: $150,100 – 273,000 USD annually (varies by location). In California and New York, and select major cities, the range is $180,200 – 298,400 USD. Incentive compensation, equity, and additional benefits are possible.

Benefits include: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k) and employee stock purchasing program.

Equal Opportunity Employer

Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All hiring decisions are made based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law.