Supervisor

Job DescriptionJob DescriptionJoin Our Team! | Contact Center SupervisorWe are seeking committed professionals to join our team as a Contact Center Supervisor, leading customer service teams and ensuring high standards of quality and performance.What will you do?Supervise daily contact center operations ensuring compliance with established processes.Monitor team metrics, service quality, and performance levels.Lead escalation management, providing guidance and ongoing coaching to ensure high team performance.Lead employee development, training, and performance evaluation initiatives.Support administrative processes, reporting, and continuous improvement efforts.Added Value: Opportunities to support customers in Puerto Rico and the United States, expanding your experience in a dynamic and international environment.Requirements:Bachelor’s degree in related fields (Communications, Science, Business Administration, or related fields).1+ year of supervisory experience.2+ years of customer service experience.Fully bilingual (English/Spanish), required.Proficiency in Microsoft Office (Excel, PowerPoint, etc.).Availability to supervise operations across different shifts (7:00 a.m. to 7:00 p.m.), including weekends and holidays.Benefits:Specialized training24/7 telemedicine servicesWellness programsMedical, life, and retirement plansPaid time offProfessional growth opportunitiesLocation: Guaynabo or Mayagüez, PR (On-site) Employment Type: Full-time | RegularWe are an Equal Opportunity Employer (EEOC).