Supply Chain Coordinator/Customer Service Representative (Hiring Immediately)

Job Summary The primary role of the Supply Chain Coordinator / Customer Service Representative (CSR) is to provide knowledgeable and timely support to customers regarding product, pricing, availability, and order status. This role is responsible for day-to-day order entry, order management, and consumer issue resolution, while delivering a high-quality customer experience through a customer‑first approach. The CSR supports retail customers and consumers via phone and email, processes orders accurately, manages warranty claims. This role will be heavily involved in cross‑functional collaboration including process documentation and creation of RFIs to create a better customer experience.

Additionally, this role will support supply chain functions and requires a strong understanding of supply chain processes such as purchase order placement, expediting, ASN error resolution, SOP creation, and supply chain metric tracking and communication.

Success in this role requires strong organizational skills, a positive attitude, and strong problem‑solving ability in a fast‑paced environment.

Primary Duties and Responsibilities (30%) Customer Support (Phone & Email)

Respond to customer inquiries via phone and email

Provide updates on orders, products, and issue resolution

Document all interactions clearly

Manage high‑volume communication

(30%) Supply Chain Activities

Supply Planning Parameter Maintenance

Product Life Cycle analysis/execution

RFI Creation

Data analytics

Firm Supply Tracking and Reporting

(30%) Order Processing & Management

Accurately enter, process, and track retail customer orders

Manage order changes, cancellations, backorders, and shipment updates

Ensure timely fulfillment and resolve discrepancies

Maintain accurate system records

(10%) Warranty Processing

Review and process warranty claims

Coordinate replacements, repairs, or credits

Communicate claim outcomes to customers

Tools & Systems

Microsoft Outlook, Excel, Teams

Order management and CRM systems

Customer Interaction & Solutions

Demonstrate active listening and empathy

Solve customer issues effectively

Maintain a customer‑first approach

Handle challenging situations professionally

Teamwork & Collaboration

Partner with internal teams

Maintain a positive attitude

Support process improvements

Education and Experience Profile Minimum:

1 year of experience in Supply Chain

Associate Degree Required

Preferred but not required:

Bachelor’s degree desired, preferably in Operations / Supply Chain / Management / Mathematics / Engineering

APICS CPIM or CSCP Certification

1 – 2 Years experience preferred: Customer service or order processing experience

Required Skills

Strong organizational skills

Phone and email customer support experience

Strong problem‑solving ability

Attention to detail

Microsoft Office proficiency (Outlook, Excel, Teams)

Strong communication skills

Work Environment Office environment with regular computer and communication usage.

Pay Range: $44,180 to $69,427.

This “base salary range” is a reasonable estimate for this position at the time of posting. Pay within each range is based on a variety of factors including, but not limited to, to primary work job‑related knowledge, skills, experience, business requirements and geographic location. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity.

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