Support Team Lead

Experteer Overview ¿Es usted el candidato adecuado para esta oportunidad? Asegúrese de leer la descripción completa a continuación. In this role you lead a on-site Customer Support team in Barcelona, shaping faster, thoughtful help for millions of Revolut users.

You’ll build a solid operating foundation and explore scalable improvements to support rapid growth. You partner with cross-functional teams to maintain high-quality service and adhere to SLAs, taking ownership of tough issues. You’ll be a visible leader who motivates others and drives continuous improvement.

This opportunity combines people leadership with hands-on problem solving in a dynamic fintech environment.Compensaciones / Beneficios• Lead a team of 5-10 FTEs• Monitor daily performance to ensure productivity, quality, and SLA adherence• Conduct regular 1:1s, team meetings, and performance reviews• Identify and drive process improvements• Highlight unusual performance trends and address issues• Proactively own difficult problems and act as a workplace leaderResponsabilidades• English C1+• Catalan C1+ and Spanish C1+• xqbhyrx 1+ years managing a team of 5+ FTEs• Ability to work under pressure, manage multiple projects, meet deadlines• Strong communication with internal teams, counsel, and regulators• Sound judgement and experience in customer support• On-site in Barcelona with rotating shifts including weekendsRequisitos principales•