Task Force General Manager

Brief Description

A Faraway Hotel Task Force General Manager embodies a passion for soulful hospitality and service excellence, with a mission to deliver an exceptional guest experience while driving top-line revenue, profitability, and employee engagement. This role is based at a prestigious Michelin Key destination property, featuring two awarded F&B outlets, a world‑class pool, and bespoke guest services. Reporting directly to the CEO, the General Manager will oversee all hotel operations—including front office, sales, housekeeping, maintenance, and food and beverage—to maximize profitability, curate elevated guest experiences, and foster a culture of excellence.

The ideal candidate possesses strong leadership skills, luxury service expertise, and a commitment to creating unforgettable moments for guests.

Key Responsibilities

• Guest Experience & Brand Excellence: Ensure consistent delivery of a Michelin-key level guest experience, curate bespoke guest experiences, maintain uncompromising standards of professionalism, actively engage with guests, local community, and VIP clientele, and leverage feedback to improve service.
• Operations & Financial Performance: Oversee property expenses, optimize inventory, leverage technology and systems, report on financial, operational, forecasting, and cultural performance on a monthly, quarterly, and annual basis.
• Team Leadership & Development: Build, inspire, and mentor a high‑performing team, lead by example, provide training, foster collaborative environment, encourage employee development.
• Collaborative Leadership: Partner with Director of Food & Beverage, Sales, Engineering, and other stakeholders to ensure alignment and seamless operations.
• Commercial Collaboration: Work with revenue, sales, marketing, and PR teams to develop promotional campaigns, execute strategies, analyze market trends, and enhance online presence.
• Core HR Functions: Collaborate with Market HR Manager/Coordinator and SVP of People to implement policies, manage visa processes, and oversee housing arrangements for seasonal employees.
• Crisis Management & Problem Solving: Proactively identify and resolve operational challenges, respond promptly and professionally to guest concerns.
• Compliance & Standards: Develop and implement property‑specific policies, ensure compliance with health, safety, and legal regulations.

Requirements & Experience

• Minimum 5+ years in boutique or luxury hotel management, with prior General Manager experience preferred.
• Proven ability to build and inspire high‑performance teams and foster a culture of excellence.
• Demonstrated ability to develop and implement revenue‑generating strategies and unique activations.
• Adaptability to a dynamic, 24‑hour luxury operation with seasonal volume fluctuations.
• Strong analytical skills and creative problem‑solving capabilities.
• Proficiency with G‑Suite, Apple applications, and hospitality management systems.
• Exceptional interpersonal, communication, and presentation skills.
• Passion for hospitality and commitment to maintaining the highest standards of service and guest experience.

Compensation & Benefits

• Competitive compensation package reflective of the property’s premium positioning.
• Comprehensive benefits, including health insurance and relocation support if applicable.
• Ongoing professional development opportunities and access to industry‑leading training.
• Opportunity to lead at a property with a Michelin‑caliber vision, fostering a legacy of excellence.
• Work with a highly talented and passionate team committed to redefining soulful hospitality.

Join us to create extraordinary guest experiences at one of the region’s most celebrated properties.