Team Lead, Customer Success

Description

• Lead and develop a team of 4-8 CSMs across Brazil.
• Hire, onboard, coach, and retain top talent with clear plans.
• Drive retention, activation, adoption, engagement, and expansion.
• Own metrics: GRR, NRR, churn, health, and satisfaction.
• Coach on strategic account planning and stakeholder management.
• Build scalable playbooks for onboarding and growth.

Requirements

• 8+ years in Customer Success or related roles.
• 3+ years leading CS/AM teams in high‑growth environments.
• Proven retention, expansion, and revenue growth.
• Experience managing SMB and Mid‑Market portfolios.
• Strong coaching, people management, and talent development skills.
• Data‑driven with health metrics and forecasting.
• Fluent in English; executive‑level communication.
• Hands‑on with Salesforce, Gainsight, HubSpot, Totango, and BI tools.