Technical Account Manager

The TAM manages an assigned client base—both engaged and prospective—by acting as a technical and consultative resource and coordinating with other departments within CADeploy to address client needs. The TAM ensures the highest level of client satisfaction by identifying specific requirements, translating them into clear communication, and following through on commitments. The purpose of this role is to maintain healthy client relationships and strong project performance through continuous pulse monitoring, including checks on service‑delivery performance, recognition of special requirements, and early identification of potential risks.

The objective is to build and maintain a strong working affiliation that supports long‑term account continuity while guiding technical and managerial execution for efficiency and effectiveness. This role is essential to CADeploy’s growth plan and serves as a foundation for strengthening its brand recognition for quality performance.

Responsibilities and Duties The TAM will be expected to generally execute on the following across an assigned client base:

• Serve as a key point of contact for major clients and internal stakeholders.

• Develop and nurture strong client relationships through exceptional customer service.

• Document client requirements and concerns, understand their business processes in detail, and ensure CADeploy consistently meets their evolving needs.

• Provide clear, regular client communication with responsive and consistent follow‑through on all issues and action items.

• Coordinate and support the rollout of CADeploy’s service offerings to new clients as required.

• Drive strategic planning and contribute to the development of process improvements and best practices.

• Handle client requests and assist in preparing quotations/proposals while ensuring CADeploy’s standards are uniformly enforced.

• Facilitate internal project handoffs to verify that all work is complete and meets both client expectations and CADeploy’s quality standards.

• Conduct regular on‑site visits across multiple CADeploy operation centers and deliver strategy sessions to communicate key process improvement recommendations.

• Provide customized end‑user (staff) communication for all newly engaged clients to ensure a seamless and successful deployment of CADeploy’s services.

• Act as an escalation point for technical and client‑service issues when necessary.

• Collaborate with the PMO and delivery teams to direct troubleshooting efforts on escalated issues.

• Review and approve client invoices prior to billing.