Technical Product Support Specialist at Stripe

Enhance user experiences with Stripe as a Technical Product Support Specialist. Leverage your analytical and troubleshooting skills to resolve complex user issues while working with cross-functional teams.

Join Stripe's global Product Support team, where you will be pivotal in delivering top-notch support and improving product quality. This role requires extensive technical knowledge and project management skills to strategically enhance operations, focusing on enhancing key metrics such as Customer Satisfaction and Service Level Agreements. You will engage directly with users, diagnosing issues and developing efficient support processes.

Key Responsibilities: • Analyze and troubleshoot complex technical issues directly with users • Develop platform expertise, collaborating with Engineering and Product teams • Optimize support processes to improve efficiency and user experience • Lead initiatives to achieve performance metrics like CSAT and SLA compliance • Create user documentation for self-service issue resolution

Requirements: • 4+ years in a customer-facing product support role • Proficiency in SQL for data analysis • Exceptional problem-solving abilities • Proven stakeholder management skills • Experience in project management and workflow optimization

Drive continuous improvement and elevate user support standards at Stripe. #J-18808-Ljbffr