Technical Support Engineer - Adaptive Planning

About the Role

The Workday Adaptive Planning Support team is seeking an experienced Support Engineer passionate about tackling complex technical challenges in a fast paced environment. In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.

You will take ownership of a diverse case queue, as part of a global team supporting our Adaptive Planning Suite which may include Financial Planning, Reporting, and Integration products while ensuring customers receive timely, high-touch updates. The ideal candidate brings a background in SaaS support, a foundational understanding of programming, and proven experience supporting enterprise-grade web applications.

Location & Shift

This role is based in our Warsaw office. We are looking for local candidates or those willing to relocate to the area. To foster collaboration and connection, you can expect to work from the office at least 50% of the time.

Standard Shift: 9:00 am – 6:30 pm CET.

On-Call: Participation in a global on-call rotation to provide weekend and holiday cover on an occasional basis.

About You

Basic Qualifications

5+ years' experience in a Technical Support related role.

2+ years' experience as a support engineer with an enterprise cloud based software application

Experience managing highly escalated cases across multiple enterprise customer accounts.

Other Qualifications

Excellent analytical skills and ability to come up with solutions / workarounds to complex problems

Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability.

Proactive, empathetic, team player who is responsive to customer needs and concerns

Have attention to detail and deep understanding of support best practices

Experience collaborating with internal development and/or QA teams, acting as a customer advocate. 

Previous experience or knowledge of finance and/or financial planning software applications or integrations

Have these technical skills:

Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language

Working with data formats such as XML and JSON 

Troubleshooting Web Services / APIs

Troubleshooting full stack web applications

Using ELK / any log aggregation tool to troubleshoot technical problems

Attention to detail and accuracy

Additional desirable skills:

Implementation or support of software integrations

JavaScript knowledge

Workday Pay Transparency Statement (For Poland Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills, and educational qualifications, level of responsibility, demands of the role, work location and business need. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants awarded by Workday Inc.

For more information regarding Workday’s comprehensive benefits, please .

Primary Location: POL.WarsawPrimary Location Base Pay Range: zł167,200 PLN - zł250,800 PLN