Technical Support
LTS Associate Inc.
Job Description
POSITION OVERVIEW*You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Technical Support is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem- solving skills*ESSENTIAL JOB FUNCTIONS ** Maintain an in-depth knowledge of our complete line of products and services.* Embrace and learn the Video Surveillance / CCTV technologies and their applications.* Provide product demo and technical training to the sales team and customers.* Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.* Build and test PC-based DVR systems to customer's specifications.* Provide prompt and effective customer service and technical support.* Service customers in an effective and efficient manner; Partner with internal teams proactively.* Perform other duties as assigned*ESSENTIAL REQUIREMENTS** Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls* Ability to maintain confidential business information* Ability to respond to customers in a timely and effective manner* Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)* Ability to work independently with minimum supervision* Ability to work under pressure* Strong troubleshooting, problem-solving and team player mindset is a plus* Proactive and enthusiastic to excel*OTHER REQUIREMENT** Domestic and/or International Travel may be required (up to 25%)* Willing and able to work additional hours when needed xxzpjkt * Bend, lift, open and move product and related office items varying in weight up to 30lbs,*EDUCATION** 1+ Years of Professional Experience in technical support or related areas* Experience in security system industry is highly desired* A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required, Master degree is preferred* Fresh graduates will also be consideredJob Type: Full-timePay: $18.00 - $20.