Tractor Trailer Repair Service Coordinator - Breakdown Agent

Tractor Trailer Repair Service Coordinator (Breakdown Agent)**Full-Time | Trucking Company | Office-Based Position*Do you have a background in heavy truck maintenance or repair and want to put that knowledge to work in a fast-paced office environment? We’re looking for a *Repair Service Coordinator (Breakdown Agent)* to join our team.In this role, you’ll be the first point of contact when drivers experience truck or trailer issues on the road. You’ll coordinate the repair process, use your technical knowledge to guide drivers through proper procedures, and work with repair vendors to get trucks back on the road quickly and safely.*What You’ll Do** Answer incoming calls and service requests from drivers experiencing breakdowns or maintenance needs.* Instruct drivers on the correct service and repair protocols while on the road.* Coordinate with repair shops, service departments, and roadside assistance providers.* Keep operations and supervisors updated on truck and driver status.* Create and reconcile service purchase orders.*What We’re Looking For** *Required:* Solid knowledge of heavy truck and trailer maintenance and repair.* *Excellent multitasking and problem-solving abilities.** Proficient with Windows programs (Excel, Word, Outlook).* Strong communication skills — able to explain technical issues clearly.*Work Environment** This is a full-time *office-based position* within our dispatch and operations department.* You’ll be working closely with drivers, supervisors, and service partners in a fast-moving, team-focused environment.*Why Join Us** *Put your technical expertise to work* without the physical demands of a repair shop.* *Be the problem-solver* that keeps trucks moving and freight delivered on time.* *Growth opportunities* within a stable, established trucking company.* *Team-focused culture* where your knowledge and input are valued.* Competitive pay, benefits, and the chance to build a career in fleet operations.Job Type: Full-timePay: $47,000.00 - $54,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Life insurance* Paid time off* Retirement plan* Vision insuranceExperience:* Heavy Duty Truck and Trailer repair or service: 1 year (Required)Work Location: In person