Vancouver Customer Service Representative

Join the City of Vancouver as a Customer Service Representative in Parking Enforcement. This role focuses on assisting citizens with their parking queries and managing ticket disputes with clarity and professionalism. As part of the auxiliary staff, you will play a vital role in providing essential support and information regarding City parking programs.

Your responsibilities include reviewing ticket evidence, preparing reports, and making impartial decisions. The role requires adaptability as shifts may vary based on operational needs. Key Responsibilities: • Respond to citizen inquiries via phone and email • Process parking ticket disputes with thoroughness • Assess and compile evidence for bylaw offences • Draft concise reports reflecting findings and decisions • Participate in adjudication hearings if necessary Requirements: • Completed Grade 12 with relevant training • 3+ years in customer service or public relations • Familiarity with municipal regulations and procedures • Competence in MS Office and ticketing systems • Excellent analytical and interpersonal skills Bring your skill in customer relations to enhance the Parking Enforcement team in Vancouver. #J-18808-Ljbffr