Vice President Production Support -AML

Position OverviewAs a Vice President of AML production support function for Client Engagement & Financial Security platforms, you will govern the entire support lifecycle for AML, sanctions screening and regulatory systems, ensuring SLA, risk management and audit compliance. Key duties include: elevating monitoring and automation (Python/Ansible), optimizing cloud native performance and capacity, overseeing DR/BIA/IT continuity, driving KPI improvements, guaranteeing AML/SAR compliance and policy governance, building and mentoring a distributed support team with robust shift/on call models, and managing third party relationships, SLAs and cost optimisation. Job ResponsibilitiesGlobal AML Support Ownership - Lead the AML production support team across AMER, EMEA and APAC, ensuring SLA compliance, proactive risk mitigation, and zero downtime through Disaster Recovery, Business Impact Analysis and IT Continuity Planning.Regulatory & Controls Governance - Oversee AML transaction monitoring, sanctions screening and SAR processes; guarantee accurate, timely regulatory reporting and alignment of support procedures with CIB policies, industry best practices and global compliance requirements.Service Improvement & KPI Management - Drive continuous improvement of incident, problem and change management metrics (e.g., MTTR, L3 escalation reduction) by applying data driven insights and automation.Monitoring & Observability - Strengthen real time visibility using Dynatrace, Geneos, OpenSearch and "Monitoring as Code" (MONACO) to detect and resolve issues before they impact the business.Automation & RCA - Automate release deployments, incident triage and routine tasks with Python, Ansible and CI/CD pipelines; lead root cause analyses for P1/P2 incidents, ensure permanent fixes and knowledge transfer.Capacity, Cost & Scalability Optimisation - Partner with Infrastructure and Cloud teams to size, tune and scale applications (on prem & cloud) for performance efficiency and cost effectiveness.Stakeholder & Vendor Governance - Act as the single point of contact for Business, Development and Infrastructure groups; manage the Follow the Sun support model, enforce contractual SLAs with outsourcing partners and drive cost optimisation initiatives.People & Talent Development - Recruit, mentor and retain a globally distributed support team; define sustainable shift rotations and on call policies, implement succession planning and deliver AML regulatory training and up skilling programmes. Required Education, Skills & ExperienceBachelor's degree (or equivalent) in Computer Science, Engineering, Finance, or a related discipline.• 15+ years of AML/Regulatory application production support experience (global, 24/7 environment).• Monitoring & observability: Dynatrace, Geneos, ELK/OpenSearch, Grafana, Power BI.• Operating Systems & Databases: Unix/Linux, Windows, Oracle/SQL.• Scripting & Automation: Python, Ansible, CI/CD pipelines.• Cloud/Infra: Docker, Kubernetes, infrastructure hygiene concepts.• Security & Compliance: Production security controls, CyberArk, vulnerability management, audit remediation.• Proven leadership of large, distributed support teams.• Hands on experience with ITSM frameworks (ITIL, ServiceNow).

Regulatory KnowledgeDeep understanding of AML, sanctions, SAR, and global regulatory reporting requirements.Preferred Skills & ExperienceExperience with cloud native platforms (AWS, Azure, GCP) and migration of legacy AML systems to the cloud.Familiarity with AI/ML driven monitoring or anomaly detection solutions.Knowledge of AIOps platforms (e.g., Moogsoft, Splunk ITSI) for automated incident correlation.ITIL Expert, PMP, Certified Information Systems Security Professional (CISSP), or AML specific certifications.