Voice Biometrics Engineer

Greetings from Maneva!

Job Description

Job Title - Voice Biometrics Engineer

Experience - 10 - 15 Years

Location - Hyderabad

Notice - Immediate to 30 Days

Requirements:-

The jobholder will lead the production support team for the Voice Biometrics implementations across the Bank globally. Additionally, he/she will provide support of the integration points into the system (IVR/Desktops/Batch feeds), and liaise with the associated application teams to resolve any issues. The role will also involve platform maintenance - standardisation of config / alerting / housekeeping and be responsible for any system upgrades.

He/she is also expected to provide full support for CTB projects across the Bank for these systems. Principal Accountabilities: Key activities and decision-making areas Typical Targets and Measures
Impact on the Business/Function.

• Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities).
• Should be able to understand the technical design requirements in Voice and Contact Centre field and demonstrate the skills for improvising the technology infrastructure.
• Should be a good Problem manager, who understands the nature of problem and take corrective steps in order to minimize the Business impact.
• Should possess knowledge of infrastructure security requirements and take necessary steps to have it complied as per group standards. 
• Role Context (The environment and operating conditions of the role including the extent of guidance and authority).
•  Good analytical, problem solving & communication skills.
  Self-motivated and enthusiastic, team player, capable of working independently.
• Have knowledge and experience of installation, configuration and upgrading of Genesys applications.
• Follow ITIL principles for Incident, Change and Problem management. 
• Need to support ad hoc tasks like testing / quality sampling / analyze data any other business requirement.
• Should be able to provide inputs in improvising the Procedures and Policies to bring in more operational efficiency.
• Management of Risk (Operational Risk / FIM requirements).
• Observation of Internal Controls (Compliance Policy / FIM requirements).
• The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent. 
•  The ideal candidate for this role will have good leadership skills, with appropriate technical expertise.
• Experience of at least 10 years within Telecommunication having worked on Contact Centre Technologies. 
• Experience in Financial industry would be preferred.
• Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role.
• Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys. 
• Stability and scalability, enhancements, improvements. 
• Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice. 
• Partner with senior business stakeholders, CC heads and other architects within HSBC / ITID to come up work a common workable solution.

If you are excited to grab this opportunity, please apply directly or share your CV at [email protected] and [email protected]