Voice Engineer

Description

Engineer will support all In-Scope Voice/Contact Center and recording Technologies, proactively monitoring and quickly responding to hardware, software, and network Incidents. Candidate must have excellent written/verbal communication skills and work closely with vendor/contractor partners. Responsibilities include planning and implementing after-hours changes/upgrades to Voice and Contact Center related applications and infrastructure, completing detailed implantation plans/design documentation, and troubleshooting/resolving complex Incidents. Candidate must be able to provide expert-level troubleshooting, and end-to-end support/resolution of Service Requests.

Degree in Computer Science, Engineering related field; or equivalent work experience.

Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.

Should be flexible with the shifts depending upon the business requirement.

Engineer is expected to possess 0-2 years of experience and detailed working knowledge configuring, supporting following technologies:

CUCM, Unity, Expressways, CER, Voice Gateways, UCCE, CVP, WEBEX-CC, CUBE, JABBER, Desk phones, Media Resources, Recording, Nice, Nexedia, Finesse, VVB, CUSP, IM&P|PRI, PSTN-ISDN, SIP, MGCP, H323, SCCP, Monitoring Tools-Prognosis, PRTG&RTMT, Service-Now, ITIL Framework, Vendor Engagement, Wireshark, Debugs, Traces, SOP, RISK-Auditing

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders.

Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology