Accounts Receivable Analyst

Position Overview

We are currently seeking a skilled Collections Analyst II to join our Shared Services Team in India. The successful candidate will be responsible for Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes and drive resolution strategies.

KEY RESPONSIBILITIES

Support resolution of past-due payer balances

Research and conduct in-depth analysis of unpaid or underpaid claims and identify root causes (denials, processing issues, contract discrepancies) and drive resolution strategies

Serve as a primary point of contact and work with payer representatives to follow up on outstanding balances

Document collection activity, track follow-ups, and maintain accurate account notes

Analyze aging reports and proactively prioritize accounts based on risk and value and drive collection performance

Assist in identifying trends in non-payment, recommend corrective actions, and escalating issues to the Collections Lead

Support and review reporting, reconciliations, and data validation related to receivables

Collaborate with internal teams (U.S.-based) and cross functional teams to resolve discrepancies and improve processes

EDUCATION AND professional experience:

Required:

8-10 years of experience in collections

Strong analytical and problem-solving skills with attention to detail

Excellent organizational skills and ability to manage multiple priorities

Strong written and verbal communication skills

Ability to work in a fast-paced, metrics-driven environment

Bachelor’s degree or equivalent experience

work environment:

· Expectation to work primarily in the Zelis-India office on a regular basis

· Willingness to work outside of normal business hours as required to collaborate with teams outside of India

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.