Assistant Restaurant Manager (WSET / CoM)

Job Description: Assistant Restaurant Manager (ARM) – Fieno

Location: Colaba, Mumbai

Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)

Role Overview

The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.

This role requires a wine-forward hospitality professional with formal WSET certification, strong service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.

Key Responsibilities

1. Guest Experience & Floor Leadership

• Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
• Ensure each table receives story-driven service aligned with Fieno’s philosophy (craft, provenance, nostalgia)
• Handle VIP guests, reservations, and special occasions with finesse
• Proactively manage guest feedback, recovery, and relationship building

2. Wine & Beverage Excellence (Core Requirement)

• Curate and drive wine service rituals (presentation, decanting, pairing storytelling)
• Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
• Train team on:
• Basic wine knowledge
• Glassware & service standards
• Pairing logic with menu dishes
• Work closely with management on:
• Wine list updates
• Menu pairings
• Seasonal beverage programs

3. Team Management & Training

• Supervise and mentor Guest Service Executives and Captains
• Conduct daily briefings focused on menu storytelling + wine pairing
• Build a team culture of:
• Discipline + warmth
• Attention to detail
• Passion for hospitality
• Support recruitment, onboarding, and performance management

4. Operations & Service Standards

• Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness)
• Maintain SOPs for:
• Service sequence
• Wine service protocols
• POS & billing accuracy
• Coordinate with kitchen for:
• Smooth service flow
• Course pacing
• Monitor inventory (glassware, linens, service tools)

5. Sales & Revenue Focus

• Drive average check growth through intelligent wine upselling
• Optimize covers vs. experience balance (avoid overloading the floor)
• Contribute to improving:
• Repeat guest frequency
• Table spend
• Guest satisfaction scores

Candidate Profile

Must-Have

• WSET Level 2 or 3 (mandatory) or Court Of Masters
• 3–5 years experience in premium casual / fine dining restaurants
• Strong understanding of:
• Italian cuisine & dining culture
• Wine pairing fundamentals
• Excellent communication and guest handling skills

Preferred

• Experience in luxury or boutique hospitality brands
• Exposure to Italian / European dining concepts
• Familiarity with HNI / UHNI clientele handling
• Experience with wine-led service environments

Key Competencies

• Guest obsession & emotional intelligence
• Strong floor presence and personality
• Eye for detail (luxury service standards)
• Commercial awareness (APC, upselling)
• Team leadership & training capability

Why Join Fieno

• Work with a chef-driven, storytelling-led Italian concept
• Exposure to curated wine program & experiential dining
• Opportunity to grow into Restaurant Manager / Beverage Lead roles
• Part of a premium multi-brand hospitality group