Associate Commercial Project Manager

Overview

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in people who make an impact, drive progress and create a better tomorrow. We are looking for an Associate Commercial Project Manager (Permanent role) to join our team in Stamullen, County Meath. This is a hybrid position.

Responsibilities

• Manage designated customer projects and serve as the primary relationship point of contact to ensure goals and objectives are achieved within prescribed timeframes and budgets, while adhering to applicable regulations and protocol requirements.
• Support maintaining exceptional client satisfaction and superior business performance metrics.
• Lead and contribute to individual project success and provide PCI with a competitive advantage in long-term customer management.
• Serve as the primary customer contact for activities including sales order entry, order confirmation, and order despatch.
• Track components to ensure all are on site to pick in good time before planned production.
• Monitor orders through the plant to ensure production is completed on time and quality release is achieved as planned.
• Generate customer invoices/billing including supporting documentation.
• Monitor monthly sales, sales orders, and forecasts; create sales forecast comparisons as required.
• Manage stock within the customer portfolio (including supplying stock reports to customers).
• Manage customer expectations and general inquiries.
• Support customer visits to PCI and host regular status/progress reviews with the customer.
• Maintain the relationship with the customer and acquire a thorough understanding of key customer needs.
• Lead scope changes to repeat work where appropriate (e.g., artwork updates / component changes).
• Maintain customer files including price matrix for each customer and the ERP database (including latest Technical Agreement, Service Level Agreement, Delivery/Address changes, etc.).
• Assist with customer Supply Agreements/Contracts during project development; interpret and ensure compliance with purchasing authorization from the Supply Agreement.
• Review and approve internal customer-based specifications for packaging components and processes.
• Participate in and provide necessary information for Quarterly Business Review meetings; participate in continuous improvement projects.
• This position may require overtime and/or weekend work.
• Utilize key software platforms to facilitate client data reporting and project status; support other functions including quality calls and audits and be aware of quality issues.
• Assist in quotation processes for existing customers; highlight any deviations from the quoted process to the Business Development team.
• Be familiar with Technical and Commercial Agreements and ensure they are referenced when generating documentation (e.g., Packaging Instruction Sheets).
• Increase market awareness and intelligence via trade shows, LinkedIn and customer discussions.
• Participate in New Product Introduction processes as required.
• Work in a safe manner and highlight any safety issues to the relevant manager.

Knowledge, Skills & Experience

• Bachelor's Degree in a related field and/or 3–5 years related experience and/or training.
• Intermediate computer skills; ability to perform complex computer tasks and knowledge of various computer programs.
• Full professional proficiency: ability to speak, read, and write fluently and accurately at professional levels.
• Very high reasoning: ability to define problems, collect data, establish facts, and draw valid conclusions; interpret technical instructions in math or diagram form and handle multiple variables.
• Ability to travel; may have supervisory responsibilities.
• Ability to effectively present information to various audiences and to identify and resolve problems in a timely manner.
• Ability to demonstrate successful management of employees and a willingness to make decisions.

Equal Employment Opportunity

PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status.