Asst. Manager - Customer Service (Air Import) / Deputy Manager - Customer Service (Air Import)

Key Responsibilities:PricingHandle inquiries received from customers, sales teams and agents.Float the inquiries to overseas agents to procure competitive rates.Receive and analyse rates from overseas agents.Prepare a rate comparison chart incorporating marginsPrepare and share the most appropriate finalized quote with the sales team or customer for approval and nomination confirmation.

Shipment Handling & DocumentationCommunicate and coordinate with overseas agents for booking and shipment executionHandle and manage nomination shipments efficientlyOversee and manage air shipment schedules to ensure timely deliveriesTaking care of smooth handling and movement of shipment from origin up-to destination.Track shipments in transit and update customers on estimated arrival timesResolve operational issues such as cargo delays or lost shipmentsEnsure pre alert documents are timely sent to customer or broker for customs purposes.Obtain customer approval for draft pre-alerts before finalizationIssue Delivery Orders (DO) as per airline procedures and ensure proper documentation flowShare internal DOs with customers and CHA.Timely response on emails from customers, suppliers, carriers and our internal networkAddress any discrepancies in invoices or debit notes in a timely mannerSeek customer approvals for any additional charges not covered in the initial quotationFully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient and productive.

ERP System ManagementMaintain up-to-date records on Logisys ERPGenerate and manage quotations within the systemCreate job orders and update shipment details post-documentationContinuously update shipment milestones to ensure transparency.

Active NetworkingAttend industry events, trade shows, WCA meetings, virtual meets, and networking sessions with overseas agents and local vendors for business development.

Operations & CoordinationHandle end-to-end air import processes, ensuring smooth and safe shipment handling.Coordinate with the clearance team for timely delivery of shipments.Share pre-alert information, IGM details, and submit online delivery orders.

MUST HAVE skills:TECHNICAL Freight Forwarding KnowledgePricing & NegotiationCustomer Service ExcellenceDocumentation & ComplianceMS OfficeOrganizational SkillsData Analysis & ReportingCRM Tools ExperienceBEHAVIOURAL COMPETENCIESExcellent communication skillsRelationship ManagementAttention to DetailProblem SolvingTime ManagementBEHAVIOURAL COMPETENCIESProactive ApproachTeam Collaboration & Coordination

Candidates with relevant experience can share their resumes mentioning the role in the subject line at or can also apply on LinkedIn page.