Executive - Operations Control Center (Call Center)

About Medanta:

Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.We have hospitals in Gurgaon (Delhi NCR), Noida, Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity (Gurgaon), Subhash Chowk (Gurgaon), Golf Course Road (Gurgaon) and at the Delhi Airports. Our latest addition is a multi-super specialty hospital in Noida (Delhi NCR).

We further plan to scale up our existing facilities and also expand into few more geographical areas.Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy.

Location : Noida

Job Purpose:To ensure seamless Service Delivery and Customer Satisfaction

Key Responsibilities :Managing appointmentsHandling customer complaints and follow-upsHandling calls - both inbound and outboundTracking and making recommendations for enhancing customer experience

Desired Skills :Good communication skills - both verbal and writtenGreat interpersonal skills and team work abilityGood analytical skills and quick thinkingDedication and passion to meet and exceed customer expectations - both internal and externalPositive, pro-active, motivated with "can-do" attitude

Qualifications:1+ years of experience in healthcare/service industry/BPO

Interested candidates to share their CVs at