Beauty Advisor

Job Title: Beauty Advisor, Fragrance Specialist, Makeup Artist, Skincare Consultant & StylistReports To: Assistant Store Manager/Counter Manager/Store ManagerDepartment/Group: OperationsLocation: Mumbai

Work Experience: 0-2 yearsReportees: No

Job DescriptionRole and Responsibilities

Sales

% contribution to store sales and consistently achieves IPT/AUS/Conversion target set by the ManagerHelps Manager in executing monthly action plan including events calendarAdheres to out-of-stock procedures as set by ManagerActively participates in the FIFO process and management of Testers as per guidelines set by ManagerNumber of focused services carried out (% contribution to sales) (e.g. You time services for CL)Effectively closes the Sale, thanks the customer, and invites themCustomers Follow-up (e.g. 1-2-3 connect for EL, 2-2-2 for CL, 3-3-3 for BB)

Consultation

Greets customers upon arrival with a verbal greeting and smileFully investigates customers' needs using open-ended questions and demonstrates active listeningDemonstrations and consultations are hygienic and educational

Product and Technical KnowledgeDisplays a competent level of Product Knowledge, and keeps up-to-date in this areaE-LearningAware of and adheres to security and cashiering procedures

Personal and Counter Image

Brand dress code and grooming followed, and the strong personal image displayedMaintains hygiene of counter, clean and tidy work area (during and after demos and applications)Follows procedures for using a tester, to ensure hygienic cleaning, application, and samplingKeeps brush belt clean and in good order.

Communication and Relationship Building

Maintains good relationships with Customers, Store, SSL and Brand teams, Mall ManagementAttends Learning Labs/scheduled workshops, contributes to training sessions/meetings, and keeps oneself informed of all store activitiesCommunicates essential information to the store teamIs keen to help the team with their tasks, also accurately and timely completes their own task

Commitment

Punctual, flexible, and has a responsible attitude towards breaks and absenceEnsures compliance with the company's code of conduct and SOPsSelf-motivated, uses own initiative, and takes direction well

Qualifications and Education RequirementsHigh School Graduate or equivalentKnowledge of computer applications such as Microsoft Outlook, Word, Excel, PowerPoint, etc.

Preferred Competencies & SkillsTechnical skills: Retail selling skills, Effective communication, and makeup skillsOther Skills: Customer orientation, learning proficiency, planning and organizing, team player, influencing, problem-solving, Innovative, In touch with current trends, styles, colors, and also the taste of the Indian market.

Preferred IndustryBeauty/ Retail /Apparels/Salon/Aviation/Hospitality