Bilingual Customer Service Specialist at Lawson Products

Join Lawson Products as a Bilingual Customer Service Specialist, providing exceptional support in both English and French. This role involves administrative tasks alongside direct customer interaction during weekdays.

As a vital member of Lawson Products, you'll utilize your language skills to assist sales representatives and customers efficiently. Your responsibilities will include handling inquiries, managing orders, and facilitating resolution for discrepancies. Strong analytical abilities and customer service experience are required to excel in this role.

Key Responsibilities: • Investigate and respond to customer inquiries accurately • Perform order entry in Manual Order Entry system • Facilitate resolution of transaction discrepancies • Advise customers on order status and product questions • Ensure compliance with company policies and regulations

Requirements: • High School Diploma or GED with 3+ years’ experience • Bilingual in English and French • Strong analytical skills for decision making • Proficient in Microsoft Office Suite • Excellent communication skills for professional correspondence

Leverage your bilingual skills to enhance customer experiences with Lawson Products' dedicated team. #J-18808-Ljbffr