Business Support Officers

You will provide effective and coordinated business support to a variety of adult social care teams. Your role will be key in ensuring the smooth day-to-day operation of Adult Services, with a proactive approach to supporting service delivery. Duties will be on a rota basis and will include minute taking, mailbox management, dealing with telephone enquiries and general administration tasks.

What You'll Bring, Career Progression Frameworks (CPF) have been introduced for all roles at Medway Council. These frameworks provide a mechanism for employees to take ownership of their development within their post and be rewarded accordingly. This means that the salary you will be offered will be at level A unless, based on an assessment against the CPF criteria, you demonstrate that you are meeting the criteria of level B or C.

There will be further opportunity once in post to progress from level A to B, and B to C. The person specification of a job profile is split into three levels: Level A details the essential criteria that all applicants must be able to demonstrate through their application and interview. Level B details the developed competencies that an individual who is practised in this role would be able to demonstrate and will be a progression of knowledge, experience and skills from level A.

Level C requires the highest level of competence and applicants would need to fully meet and demonstrate all aspects of the job profile, including qualifications, knowledge, skills and experience. Level A The Adults Business Support Team are seeking 2 x Business Support Officers to join the team at level A. This is the entry point of the role, so you will need to be able to demonstrate the relevant knowledge, experience and skills to get you started, but you will be supported to develop in your role through induction, probation and a supportive Performance Appraisal and Career Conversation.

All elements of level A listed within the person specification are essential. Through your induction you will be introduced to the Career Progression Framework (CPF), which will help you to identify your areas of strength and any development needs. Important Information

• Applicants must be able to demonstrate all criteria which are essential for appointment to the role. Minimum of 5 GCSEs (grades 4-9), including English and Maths, or equivalent. Experience: Proven experience in providing administrative support to a team. Ability to perform routine data entry tasks with accuracy and attention to detail.
• Skills: Strong proficiency in Microsoft Word, Excel, Outlook, and Teams, coupled with excellent organisational and planning skills that enable you to prioritise tasks and manage competing deadlines effectively. Your confident, empathetic and professional approach ensures a welcoming environment for staff, stakeholders, and the public, supported by a clear and courteous telephone manner. You demonstrate the ability to work independently while following established procedures, exercising initiative to resolve routine issues and escalating complex matters appropriately. With meticulous attention to detail, you accurately input and proofread data while maintaining confidentiality and security. Additionally, you are adaptable and willing to travel as required, bringing strong time management skills to consistently meet deadlines.
• Knowledge: a sound understanding of relevant policies and procedures applicable to the role and service area, ensuring compliance and consistency in service delivery. You possess a solid working knowledge of the General Data Protection Regulation (GDPR) and its significance in handling personal data and information sharing, always maintaining confidentiality and security. Additionally, you show awareness of equality, diversity, and inclusion principles, understanding their importance in delivering fair, accessible, and inclusive services to all stakeholders. The successful post holder will be subject to an Standard DBS check.
• Information: Please visit for information on how Medway Council put good practices in place to ensure employees and job applicants who declare mental health issues receive the right level of support.

Shortlisting: 01/09/2026 Interviews: w/c 07/09/2026

In return we will offer you:

• Generous annual leave entitlement
• Generous local government pension scheme package
• Access to wider training and development qualifications
• Flexible working scheme
• Travel plan discounts
• Access to CAREFIRST advice & counselling service
• Employee discount scheme for national and local retailers