Call Centre Advisors

This is a full-time, permanent position. Working hours are on a weekly rotating shift pattern: 08:00–16:00 and 10:00–18:00 We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients Problem-solving skills are called on to triage and help resolve any complications Ensuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner.

Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. Maintaining an accurate database. Comfortable working with software logs to triage issues and supply correct information Experience and confidence with networking and the concepts within a wider Telephony solution Microsoft Client/Server / Database experience Excellent problem analysis and solving skills ~"Knowledge of Telephony systems and call centre experience Experience of database data entry Competent with MS Word and Excel Customer Service skills GCSE English to grade C (or equivalent) We pride ourselves in offering an excellent benefits package, including an above average pension scheme.

When you join the team at NEC Software Solutions, you are provided with the following: ~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) ~25 days paid holiday with the option to buy/sell (FTE) ~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) ~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% ~ A selection of flexible benefits to suit your individual needs ~ Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3 NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We’re NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. We’d love your help. And we’ll support you all the way.