Claims Handler / Claims Assessor - Insurance

Claims Handler / Claims Assessor – InsuranceCentral Bristol | Hybrid (3 office / 2 home)£25,000 + up to 20% bonus + benefitsFull-time | Mon–Fri (35 hours, flexibility between 8am–6pm)The RoleWe’re seeking an experienced Claims Handler / Claims Assessor to join a well-established insurance team in Bristol.You’ll manage insurance claims end-to-end, ensuring fair, accurate and compliant outcomes in line with FCA regulations and internal policies. This is a hands-on role requiring strong claims experience and the ability to make sound decisions in a fast-paced environment.Key ResponsibilitiesManage insurance claims from initial notification through to settlementAssess claims and make decisions in line with policy terms and FCA guidelinesCommunicate with customers throughout the claims process, providing clear updatesLiaise with third parties including medical professionals where requiredHandle queries and complaints through to resolutionMaintain accurate and detailed case recordsEnsure compliance with regulatory and data protection requirementsWhat We’re Looking ForPrevious experience in a claims handling or claims assessor role (essential)Strong understanding of insurance claims processesExcellent attention to detail and accuracyConfident communication skills (written and verbal)Ability to manage workload and prioritise effectivelyStrong decision-making skills and a customer-focused approachBenefitsHybrid working (3 days office / 2 days remote)25 days holiday + Bank Holidays + birthday offDiscretionary bonus up to 20%Contributory pension (up to 12%)Private medical insurance (post-probation)Discounts across retail, fitness, and lifestyleRegular company social eventsPlease click on apply!