Client Account Manager

About the Role

Are you someone who enjoys building strong client relationships, managing multiple projects, and ensuring seamless execution?

We are looking for a B2B Account Manager to serve as the primary point of contact between clients and internal teams. In this role, you'll ensure projects move smoothly from planning to execution while maintaining exceptional client satisfaction and identifying opportunities for account growth.

If you're highly organized, proactive, and thrive in a fast-paced agency environment, we'd love to hear from you.

Key Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Build and nurture long-term client relationships.
• Understand client objectives, business goals, and priorities.
• Manage client expectations through proactive communication.

Project Coordination

• Translate client briefs into clear action plans for internal teams.
• Coordinate with creative, marketing, and delivery teams to ensure smooth execution.
• Monitor project timelines, milestones, and deliverables.
• Follow up with stakeholders to ensure projects stay on track.

Strategic Account Support

• Identify opportunities to grow existing client accounts.
• Participate in campaign planning and strategy discussions.
• Recommend solutions aligned with client objectives and business goals.

Execution & Delivery

• Ensure projects are delivered on time and meet quality standards.
• Track project progress and proactively resolve roadblocks.
• Maintain process documentation and project records.

Reporting & Performance Tracking

• Prepare regular client status reports and project updates.
• Maintain meeting minutes, action trackers, and follow-up items.
• Monitor key performance indicators (KPIs) and overall account health.

Required Skills

• Excellent communication and interpersonal skills
• Strong stakeholder and client management abilities
• Project management and coordination skills
• Problem-solving and decision-making capabilities
• Presentation and reporting skills
• Strategic thinking with attention to detail
• Ability to manage multiple projects simultaneously

Tools You'll Use

• Project management platforms
• Reporting and analytics tools
• Microsoft PowerPoint, Google Slides, or similar presentation software

Eligibility

• Minimum 2 years of experience in Account Management or Client Servicing.
• Prior agency experience is mandatory.
• Experience working with B2B marketing clients is preferred.
• Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.

What Success Looks Like

In this role, you will:

• Build lasting relationships with clients.
• Deliver projects efficiently and on schedule.
• Minimize communication gaps across teams.
• Identify opportunities to grow client accounts.
• Ensure a smooth and collaborative execution process.

If you're passionate about client success, enjoy collaborating with cross-functional teams, and are ready to make an impact in a dynamic agency environment, we'd love to hear from you. Apply now and become a key driver of client success!