Client Relationship Executive

Company Description:

Surprise Machi is India's leading creative surprise planning company, founded in 2016 in

Chennai. We specialize in transforming moments into memories, from intimate birthday

surprises to large-scale flashmobs, romantic proposals, movie promotions, and brand

activations. With over 10,000 surprise events across 12+ cities, our passionate in-house team

offers unique services such as private theatre experiences, musical surprises, gifting

innovations, and exclusive venues like The Event Lab. Our collaborations include Equitas Bank,

Sony Music, and Poorvika Mobiles, serving clients across India.

Role Description:

This is a full-time, on-site role for a Client Coordinator based in Chennai. The Client Coordinator

will be responsible for managing and nurturing client relationships, coordinating surprise

events, and ensuring client satisfaction. Day-to-day tasks include client consultations, event

planning and execution, coordinating with vendors, handling client queries, and providing

exceptional service to enhance client experiences.

Qualifications:

• Fresher's with bachelor's degree.
• Client relationship management and client consultation skills.
• Event planning and event coordination skills.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Proficiency in MS Office and event management software.
• Bachelor's degree in Marketing, Business, or related field is a bonus.

Requirements:

• Ability to manage multiple clients and events simultaneously under tight timelines.
• Strong coordination skills with vendors, artists, and internal teams.
• High attention to detail and a proactive problem-solving mindset.
• Willingness to work flexible hours, including weekends and evenings, based on event

requirements.

• Chennai-based candidate available for full-time, on-site work.
• Passion for creating memorable experiences and delivering exceptional customer satisfaction.