Where is this Client Support Engineer job located?

This position is located in London, United Kingdom.

Client Support Engineer

Intapp

London, United Kingdom Full Time Engineering Jobs United Kingdom New

Job Description

Client Support Engineer
Intapp Time
London, Belfast or Lisbon -hybrid working

Intapp is the leading provider of AI for the legal and professional services sector. Our Celeste AI platform powers a new generation of firm intelligence — and Intapp Time is at its heart, helping fee-earners capture time effortlessly and firms bill with confidence.

As a Client Support Engineer, you'll own the resolution of technical issues across Intapp Time, working with some of the world's most respected law and professional services firms. You'll use SQL, API tooling, logs, and browser diagnostics to get to root cause fast — and communicate clearly when it matters most.

What you will do

As a Client Support Engineer, you can expect to:

Own triage, investigation, and resolution of client-reported issues across Intapp Time in cloud and on-premise environments, applying impact-based prioritisation and acting promptly on high-priority or widespread incidents.

Diagnose issues across the full Intapp Time ecosystem — web application, Admin, Desktop, Desktop Extension, Mobile, Capture, tenant configuration, and identity and access management — using logs, error messages, browser diagnostics, and API responses to isolate root cause.

Troubleshoot integrations between Intapp Time and clients' practice-management or financial-management systems using SQL, stored procedures, SOAP and REST APIs, data mappings, service accounts, and integration logs, including Intapp Integration Service (Dell Boomi) and Intapp Integrate.

Provide accurate, timely, and technically clear updates to client contacts throughout the lifecycle of each issue, translating complex findings into practical next steps and preparing complete escalation packages for confirmed product defects.

Maintain audit-ready ticket records, contribute to knowledge articles and troubleshooting guides, and recognise when a request falls outside break-fix support and route it appropriately while ensuring a smooth client handover.

What you will need

Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team.

Posted August 15, 2026

Client Support Engineer

Job Description

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