Sophis L1/L2 Trade Desk Support Engineers

Job Role - Sophis L1/L2 Trade Desk Support Engineers

Location - London- UK

Job Description:

Trade Desk & Application Support

• Provide L1/L2 support for Sophis Risque, handling trader and risk-desk queries, incidents, and service requests in real time
• Triage and resolve issues related to trade booking, pricing, valuation, P&L breaks, and risk calculations (VaR, Greeks)
• Log, track, and escape incidents per ITIL process; ensure resolution within SLA
• Support intraday and EOD/SOD batch processes — monitor jobs, troubleshoot failures, and reprocess as needed
• Perform first-level root-cause analysis before escalating to L3/development or vendor (Finastra) support

Technical Support

• Monitor system health, batch jobs, and automated alerts; respond proactively to performance issues
• Perform basic SQL queries (Oracle/SQL Server) for data checks and issue diagnosis
• Assist with static/market data setup, validation, and corrections
• Support release/patch deployments and environment refreshes under guidance of senior team members
• Use scripting (Shell/Python/PowerShell) for routine monitoring and support tasks

Stakeholder Coordination

• Act as the first point of contact for front-office traders and risk teams during market hours
• Communicate incident status, workarounds, and resolutions clearly and promptly to desk users
• Escalate complex functional/technical issues to the Support Lead or L3 team with proper documentation
• Coordinate with vendor support for defect logging and tracking, as directed

Documentation & Process

• Maintain incident logs, known-issue lists, and support runbooks
• Follow standardized operating procedures for common issues and fixes
• Contribute to knowledge-base articles and process documentation
• Participate in shift/on-call rotation for trading-hours and after-hours coverage

Skills & Experience

Functional Knowledge

• Working knowledge of Sophis Risque — trade lifecycle, pricing, risk, and P&L basics
• Exposure to one or more asset classes: Equities, Fixed Income, FX, Commodities, Derivatives
• Basic understanding of trading and risk management processes in investment banking

Technical Skills

• SQL basics and database troubleshooting (Oracle/SQL Server)
• Familiarity with Unix/Linux environments and batch processing
• Basic scripting (Python, Shell, or PowerShell) for support tasks
• Awareness of integration protocols (MQ, FIX, REST APIs) is a plus

Alternative Platforms

• Candidates with equivalent experience on Murex MX.3, Calypso, or Summit (with a focus on risk and trade support functions) will also be considered if Sophis-specific talent is unavailable

Soft Skills

• Strong ownership and responsiveness under time pressure, especially during market hours
• Good communication skills to interact directly with traders and risk desk users
• Ability to work independently on routine issues and know when to escape
• Team player, willing to learn and take direction from senior staff/Support Lead

Qualifications

• Bachelor's degree in computer science, Finance, Engineering, or related field
• 3-6 years of experience in trade/risk application support with hands-on exposure to Sophis Risque (or equivalent platform) preferred
• Experience worked in trade-desk-facing support role within banking/financial services is a plus
• ITIL awareness basic certification is a plus not mandatory

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