Customer Experience Associate

Customer Experience ExecutiveAt Mokobara, Customer Experience is at the heart of everything we do. We're looking for a Customer Experience Executive with 1-2 years of experience who genuinely enjoys helping customers, takes ownership of problems, and wants to build a long-term career in Customer Experience. Key Responsibilities Manage customer interactions across calls, emails, chats, WhatsApp, social media, and review platforms. Own the voice support process, handle escalations, and ensure timely resolution of customer issues. Manage customer communications through Freshdesk while maintaining high standards of service and ticket hygiene. Work closely with Retail, Operations, Logistics, Ecommerce, and Marketplace teams to resolve customer issues and improve customer experience. Track key CX metrics, identify recurring customer pain points, and support projects that improve customer experience and operational efficiency. What Makes You a Great Fit 1-2 years of experience in Customer Experience, Customer Support, Customer Success, or a similar customer-facing role. Prior experience handling customer calls and voice-based support. Excellent verbal and written communication skills. Strong ownership mindset, problem-solving ability, and attention to detail. Comfortable working in a fast-paced environment and collaborating across teams. Familiarity with tools such as Freshdesk, Unicommerce, Ozontel, social media platforms, and ecommerce operations is a plus. While we don't expect expertise across all areas, we value curiosity, adaptability, and a willingness to learn.

We're Looking For Someone Who Loves talking to customers and solving problems. Takes ownership and goes the extra mile to help customers. Is proactive, resourceful, and thrives in a high-growth environment. Wants to build a long-term career in Customer Experience.