Customer Service Representative

Client Support Associate / Client Experience Coordinator

Overview:

We are looking for a proactive and communication-driven professional with up to 1 year ofexperience in customer support, client coordination and or telecalling. The role involvesmanaging RSVP calls, collecting client feedback and supporting basic escalation calls asrequired.

Key Responsibilities:

• RSVP Coordination Make outgoing RSVP calls for events and update responses accurately. Maintain structured trackers and provide timely updates to the internal team.
• Client Feedback & NPS Calls Connect with clients post-event to collect feedback and category-level ratings. Document insights clearly for internal performance review and reporting.
• Escalation Calling Support Assist with initial-level escalation calls Gather issue details, ensure calm communication and route concerns to the appropriateinternal team.
• Communication & Documentation Maintain updated call logs and reports. Share daily/weekly summaries of activities. Follow communication guidelines and ensure consistency in tone and messaging.
• Coordination Responsibilities Work closely with internal teams to relay client feedback and follow-ups. Ensure high responsiveness and professional client interaction at all times.

Required Skills & Experience: 0-1 year experience in customer support, telecalling, client servicing and orcoordination roles. Strong verbal communication skills (English & Hindi; regional languages preferred). Ability to manage high-volume calling with professionalism.

Good documentation and follow-up skills. Calm, patient and solution-oriented approach. Basic knowledge of CRM tools, Google Sheets, WhatsApp communication, and calllogging.

Work Schedule: 6 days/week