Customer Experience Representative

Location: Hastings, East Sussex, TN38 9PU

We're seeking an organised and proactive Customer Experience Representative to support our dynamic inside sales team. You'll manage the end-to-end order process, ensure data accuracy, and keep our European customers informed with timely updates.

This is a fast-paced role ideal for someone with a keen eye for detail, excellent communication skills, and a customer-first mindset.

About us:

Kurt J. Lesker Company (KJLC) is a global leader in advanced manufacturing, delivering high-performance vacuum products and systems that power innovation across semiconductor, aerospace, medical, and optical industries. With over 70 years of expertise, we're trusted by some of the world's most critical sectors to support the development of next-generation technologies.

We're proud to be recognised for our commitment to sustainability, ethical practices, and a workplace culture that values excellence.

Our products are used in a variety of applications including semiconductor, space exploration, automotive, solar, medical devices, and several other world-changing technologies.

Key Responsibilities:

• Inputting and Processing of Sales orders within D365
• Efficient, timely and accurate processing of all area orders within the ERP system
• Own the order status process, and promptly inform customers about key order status changes including but not limited to delivery schedule amendments
• Resolving customer issues and enquiries
• Provide administration support to the sales team
• Work collaboratively with team members to support the highest levels of customer satisfaction.
• Work collaboratively with compliance to complete standard contract review.
• Manage the credit, rebills and returns process collaborating with Finance, Quality and Procurement
• Liaise and work collaboratively with departments such as Procurement and Finance
• Other administrative duties as assigned.