Customer Service Advisor

About the Company

Our client is a family-run business that has been established for over 100 years and is the premier supplier to the Fish and Chip and Fast-Food Trade in the North West.

Full in-depth training is provided as well as day-to-day on-the-job training with the Sales Office Manager.

The company is looking for someone who sees this opportunity as a long-term career and sees themselves growing with the company as the training provided will be invaluable

Job Purpose Summary: Working with existing clients to maximise sales through inbound/outbound calls, and call planning

Pay, Hours & Benefits

• £13.40 per hour
• 08:30-16:30 
• Monday to Friday
• 28 days holiday, including public holidays
• Temporary to Permanent 

Key Responsibilities

· To plan and make outbound sales calls to the customer and answer inbound calls as a matter of priority.

· To be responsible for order capture and to ensure it is carried out accurately.

· To maximise the sales potential of every call (in terms of order value and number of products).

· To promote the products that the company has prioritised (whether existing, new, by features and benefits or on offer)

· To work closely with Sales Managers as part of a unified Sales Team to maximise the sales and relationship potential of every customer.

· To be responsible for managing specific schedules (where applicable). This is in terms of cover, as well as detail, keeping it current and relevant.

· To have excellent product knowledge, be responsible for gaps in knowledge, and ask for support when needed

· To respond to the direction and management of Office Sales Manager and Directors.

· Using and updating our Call Management System.

· Counter Sales Service – you will be expected to serve customers who come into our Head Office, dealing face-to-face with customers’ needs, producing paperwork and taking payment.

· Cash Handling – Accurately balancing paperwork and cash from Sales Generation.

· All candidates should have the ability to work on their own or as part of a team.

Skills Required

· Results orientated attitude

· Selling and Customer Service

· Good listening and Questioning skills

· Ability to deal with customer queries, complaints and turn them into a positive experience for the customer

· Ability to plan and manage calls

If you are looking for a long-term opportunity with a well-established, family-run business, we'd love to hear from you!