Customer Service Agent

Job Purpose:

dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider.

Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it’s part of the journey, it’s part of the portfolio.

As a Customer Service Agent, you will have the important role of being the voice of our major airline clients, providing our client’s valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Qualification:

• Experienced candidates: Prior work experience specifically of 1+ years in any industry
• Language skills: Fluency in both spoken and written English.
• Interpersonal skills: Strong customer service orientation with excellent communication and interpersonal abilities.
• Technical skills: Proficiency in PC-based applications, including Microsoft Word, Excel, and Email.
• Work conditions: Flexibility to work in any shift, including night shifts, as per business requirements.
• Work Location: Bangalore and this is a work-from-office role only

Walk-in interview Conducted on Saturday,27th June 2026 from 10am to 2pm

Our office location: dnata International Pvt Ltd, 3rd Floor, Smartworks Sargod Imperial, Residency Road, Bangalore - 560025