Customer Service Representative (VPN / Technical Support) - Remote, India

AstrillVPN | ₹35,000 – ₹55,000/month

Join a global VPN company helping users stay secure and unrestricted online.

Employment Type: Full-time

Help millions of people stay free, private, and online anywhere in the world.

AstrillVPN has spent over 15 years helping travelers, expats, and privacy-conscious users access an open internet, no matter where they are. We're expanding our support team and looking for a Customer Service Representative who's quick on the keyboard, genuinely likes solving problems, and can turn a frustrated user into a loyal one.

If you're comfortable with technology, write clearly under pressure, and want real, hands-on experience in the cybersecurity and networking space - this is a great place to grow.

What You'll Do

•  Support customers over live chat, email tickets, and remote sessions

•  Troubleshoot VPN, connectivity, and networking issues across desktop, mobile, and router setups

•  Guide users through installation, configuration, and day-to-day use of AstrillVPN

•  Turn technical explanations into simple, friendly answers - no jargon, no runaround. Flag and escalate complex cases to our technical team, and follow through until they're resolved

•  Keep an eye on recurring issues and pass patterns back to the team so we can fix root causes, not just symptoms

What You'll Bring

•  Strong written English - clear, professional, and warm, even when the customer isn’t.

•  Fast, accurate typing (this is a chat-first role)

•  A working understanding of networking basics and how VPNs function (prior VPN/ISP/telecom support experience is a plus)

•  Patience and genuine curiosity you prioritize solving problems over simply closing tickets.

•  Comfort working independently in a remote, fast-paced environment

•  A bachelor's degree in IT, Computer Science, or a related field

Shift & Schedule

This role covers our CET support window, split across three rotating shifts:

•   Shift A: 03:00 – 11:00 (CET) / 07:30 – 15:30 (IST) 

•   Shift B: 11:00 – 19:00 (CET) / 15:30 – 23:30 (IST) 

•   Shift C: 19:00 – 03:00 (CET) / 23:30 – 07:30 (IST)

You’ll need flexibility to rotate across these shifts. Advance notice will always be provided.

Compensation & Perks

•  ₹35,000 – ₹55,000/month, based on experience and skill level

•  100% remote work from anywhere in India

•  Unlike typical support roles, you’ll gain hands-on exposure to real networking and cybersecurity challenges.

•  Structured on boarding and ongoing technical training

•  A supportive, low-ego team that actually wants you to succeed

•  Half-day off on your birthday

•  Premium AstrillVPN account for you and your family.

How to Apply

Apply via LinkedIn Easy Apply and submit your resume as a PDF 

In your application, tell us:

1.  Which shifts you can commit to, preferred all three 

2.  One example of turning a frustrated customer into a satisfied one

About AstrillVPN

Founded in 2009, AstrillVPN was built to meet a simple, growing need: reliable, private internet access for travelers and expats, anywhere in the world. Headquartered in Liechtenstein and trusted by users across 190+ countries, we're a team of 50+ and growing and we're building out more room for great people to grow with us.