Customer Service Assistant – Customer Experience

Responsibilities

• Provide customer service through multiple channels (phone, email, WhatsApp, and others), ensuring a consistent, prompt, and effective experience.
• Identify and address customer needs within established deadlines.
• Track and monitor requests until resolution.
• Collaborate with other departments to resolve issues related to products, sales, and other aspects that affect customer service.

Requirements

• High school diploma or equivalent.
• Experience in customer service.
• Advantage: Experience with multichannel customer support.
• Basic Microsoft Office skills.
• Excellent verbal and written communication.
• Strong organizational and time‑management skills.
• Strong interpersonal skills, team‑oriented, collaborative and proactive attitude.