Customer Service Assistant, Customer Success

Responsibilities

• Record, follow up on, and assist customers across various channels
• Respond clearly, empathetically, and efficiently to requests
• Identify customer needs and elevate or route to the appropriate teams when necessary
• Participate in team meetings for alignment and information sharing
• Keep customer information updated in the system
• Maintain a high level of customer satisfaction by providing prompt and effective support

Requirements

• Ability to solve problems and handle multiple demands simultaneously
• Proactive and able to work independently and as part of a team
• Strong written and verbal communication skills
• Organized and detail‑oriented
• Empathetic, able to understand customer pain points and provide appropriate guidance
• Ability to resolve problems and conflicts
• Comfortable learning and using digital systems and tools
• Previous customer service experience (advantageous)
• Knowledge and experience with the Zendesk platform (advantageous)